Insights & Analytics

Front Desk is an AI-powered receptionist that answers your practice's phone calls, books appointments, and handles patient inquiries—24/7, without putting anyone on hold.

When patients call your practice, our AI answers using natural, human-like voice technology. It can answer questions, check availability, book appointments, and route urgent calls to your team.

We serve dental practices, veterinary clinics, medical offices, spas, wellness centers, and other appointment-based businesses.

Yes, that is its superpower. Front Desk works 24/7/365. You can set it to handle all calls, or just "overflow" calls when your staff is busy, at lunch, or after hours.

Yes. We are built for healthcare. All call recordings, transcripts, and patient data are encrypted and stored securely to meet strict privacy standards.

Yes. Unlike a human receptionist who can only take one call at a time, Front Desk can handle hundreds of simultaneous calls, ensuring no patient ever gets a busy signal.

Absolutely. You have full editorial control. You define the greeting, the answers to specific clinical questions (like "do you take Medicaid?"), and the tone of voice, so it represents your brand perfectly.

Most practices are live within 24-48 hours. Our guided onboarding walks you through everything step by step.

Front Desk works alongside your existing phone setup. We can forward calls to our AI or handle overflow when your team is busy.

Yes. We use bank-level encryption and are fully HIPAA-compliant. Your patient information is never shared or used to train AI models.

Yes. We integrate with major practice management systems (PMS) to read your real-time availability. We only book slots that are actually open.

No. Front Desk lives in the cloud. You simply enable "Call Forwarding" (either 24/7 or just for missed calls) from your existing provider to your new Front Desk number.

You just update your schedule in your own software like you normally would. Since Front Desk checks your calendar before every single interaction, it will immediately see the blocked time and stop offering it to patients. Zero manual updates required.

It reads your calendar directly. When a patient asks for a "Tuesday morning" slot, the AI checks your specific provider columns in real-time, offering only the slots that are actually free. It writes the appointment back to your PMS instantly to prevent double-booking.

You just update your schedule in your own software like you normally would. Since Front Desk checks your calendar before every single interaction, it will immediately see the blocked time and stop offering it to patients. Zero manual updates required.