Blog
Insights and tips on AI receptionists, practice management, and growing your healthcare business.
Choosing the Right AI Tools for Your Healthcare Practice
A practical guide to selecting healthcare AI tools that improve patient care, reduce administrative workload, and integrate safely with your systems. Learn what to evaluate before adopting AI in your practice.
AI and Patient Privacy: A Comprehensive Guide to Navigating Compliance
AI can improve healthcare access, but it also creates new privacy, compliance, and cybersecurity risks. This guide explains how HIPAA applies to AI and how healthcare teams can protect patient data while adopting new tools.
Optimizing Your Website for Patient Conversion: Key Elements for Success
Healthcare website optimization is more than ranking on Google. Learn how to combine SEO, local search, UX, CRO, reviews, and front desk workflows to turn more visitors into scheduled patients.
Improving Patient Experience with Omnichannel Communication Strategies
Omnichannel communication connects calls, texts, email, chat, intake, and follow-up into one patient journey. Learn how healthcare practices can improve satisfaction, retention, and front-desk efficiency with a practical omnichannel strategy.
Streamlining Your Practice Management with AI: Essential Tools and Strategies
AI practice management can reduce missed calls, automate scheduling, improve intake, and support revenue cycle workflows. Jeri Hicks shares practical strategies from years managing dental front desks and scaling operations across multiple locations.
Best Practices for Training Your AI Receptionist: Ensuring Optimal Performance
Derrick McDowell shares practical best practices for training an AI receptionist, from setup and custom responses to performance tracking, ethics, integrations, and ROI. Learn how healthcare practices can improve call handling without losing the human touch.
Integrating AI into Practice Management Systems: A Guide for Healthcare Providers
AI practice management systems can reduce front-desk overload, improve patient engagement, and help practices operate more predictably. This guide explains key features, vendor options, costs, risks, and how to implement AI without disrupting your team.
Optimizing Patient Intake with AI: A Comprehensive Guide
AI patient intake can reduce front-desk workload, improve patient engagement, and make intake data cleaner before the visit. Derrick McDowell explains what to automate, what to measure, and how to choose the right solution.
Creating a Comprehensive Patient Outreach Program for Growth
A strong patient outreach program helps practices reduce no-shows, reactivate patients, and close care gaps. Here’s how to plan, automate, and measure outreach that drives growth.
Creating a Seamless Patient Experience: Strategies for Engagement and Satisfaction
Patient experience is shaped by every touchpoint, from the first call to follow-up care. Jeri Hicks shares practical strategies for improving access, communication, engagement, and satisfaction in healthcare practices.
Integrating AI Solutions into Practice Management: A Step-by-Step Guide
Learn how to integrate AI into practice management without overwhelming your team. Jeri Hicks shares a practical rollout plan for scheduling, patient communication, revenue workflows, compliance, and staff training.
Leveraging AI for Insurance Verification in Medical Practices
AI insurance verification helps practices confirm eligibility faster, reduce claim denials, and improve patient communication. Jeri Hicks shares practical front-desk lessons for choosing, implementing, and measuring AI-powered insurance workflows.