Team Management
Manage your team with roles, permissions, and chat.
Add team members, set roles and permissions, and communicate internally with team chat. Everyone sees what they need, nothing they don't - keeping your practice organized and secure.
Everything you need for Team Management.
Role-Based Permissions
Assign roles that control what each team member can see and do. Admins get full access, front desk sees scheduling, providers see their patients.
Team Member Onboarding
Add new team members in seconds with email invitations. They set up their own account and get immediate access to their assigned permissions.
Internal Team Chat
Communicate with your team within FrontDesk - no need for separate messaging apps. Discuss patients, share updates, and coordinate in real-time.
Activity Logs & Audit Trail
See who did what and when. Complete audit trail of actions - edits, calls, bookings, and settings changes - for accountability and compliance.
Mobile Team Access
Your team can access FrontDesk from their mobile device. View schedules, respond to messages, review calls, and manage their tasks on the go.
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Hear from practices that use FrontDesk to deliver better experiences every day.
"FrontDesk has completely transformed how we handle patient calls. We never miss an appointment request now, and the AI receptionist sounds so natural that patients don't even realize it's automated!"
Dr. Sarah Mitchell
Owner, Bright Smile Dentistry
"The instant text follow-ups after every call are a game changer. Our booking rate went up 40% in the first month. The setup was incredibly easy too."
James Rivera
Practice Manager, Rivera Family Medicine
"As a veterinary clinic we need after-hours coverage desperately. FrontDesk picks up every call, books appointments, and even answers common questions about our services. Worth every penny."
Dr. Emily Tran
Veterinarian, Pawsitive Care Animal Hospital
Unlimited
Team members per account — add your entire staff with role-based permissions at no extra per-seat cost.
FAQ
Frequently asked questions
Everything you need to know about Team Management.
You assign each team member a role (owner, manager, staff, etc.) that controls what they can see and do. Receptionists might see scheduling only, while managers access analytics and settings.
No. FrontDesk includes unlimited team seats on all plans. Add your entire staff — front desk, providers, managers — without per-user fees.
Yes. Team members can be assigned to one or more locations. Their permissions and access can differ per location for flexibility.
Every action is logged — appointment changes, setting updates, patient record access, and more. The audit trail ensures accountability and helps with compliance.
Yes. Built-in team chat lets staff communicate about patients, scheduling, and tasks without leaving FrontDesk. Conversations are organized by topic or location.
Yes. FrontDesk's mobile-responsive interface works on any phone or tablet. Team members can check schedules, respond to messages, and manage tasks from anywhere.
See FrontDesk in action.
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