Enterprise — Multi-Location Medical Groups
AI-Powered Phone Handling for Your Entire Medical Network
From primary care to specialty clinics to urgent care, FrontDesk gives multi-location medical groups a unified AI receptionist that handles scheduling, triage routing, and patient inquiries — across every office.
One Number, Any Location
Patients call your main number and the AI intelligently routes based on their needs — scheduling with the right provider, specialty, and location without transfers or hold queues.
- Intelligent specialty-based routing across locations
- Provider-specific scheduling rules and availability
- Automatic geographic matching to nearest office
- Seamless warm transfers when human escalation is needed
Urgency-Aware Call Handling
The AI follows configurable clinical triage protocols — routing urgent symptoms to on-call providers while handling routine scheduling and medication refill requests autonomously.
- Symptom-based urgency assessment with custom decision trees
- Immediate escalation for chest pain, difficulty breathing, and other red flags
- Medication refill request collection with pharmacy details
- Nurse triage line integration for after-hours clinical questions
Actionable Intelligence for Health System Leaders
Track patient access metrics, call volumes by department, and booking conversion across your entire network — the data health system executives need to optimize operations.
- Department-level call analytics (primary care, specialty, urgent care)
- Patient access KPIs: time-to-third-available, new patient wait times
- Provider utilization insights and schedule optimization
- Custom reporting API for integration with your BI platform
FrontDesk Helps Your Medical Group Grow
Features Built for Medical Group
Everything your organization needs to deliver AI-powered phone handling at scale.
Zero-Wait Call Answering
Every patient call is answered instantly — no hold queues, no phone trees, no busy signals.
Multi-Provider Scheduling
Books across providers, specialties, and locations using real-time EHR/PM availability.
Clinical Triage Routing
AI assesses symptom urgency and routes to on-call staff, nurse lines, or ER guidance.
Referral Management
Captures incoming referrals, collects patient info, and schedules specialist appointments.
Pre-Visit Intake
Collects demographics, insurance, medications, and chief complaint before the visit.
Cross-Location Booking
If one location is booked, offers the next available slot at a nearby office in your network.
Recall & Follow-Up
Automated outbound calls for annual wellness visits, chronic care follow-ups, and preventive screenings.
HIPAA + SOC 2 + HITRUST
Full healthcare compliance stack — BAA, AES-256 encryption, and audit-ready documentation.
EHR/PM Integration
Deep integration with athenahealth, eClinicalWorks, NextGen, and Epic — bidirectional data sync.
What's in It for Your Team?
Every role in your organization benefits from AI-powered phone handling.
Chief Medical Officer
- Ensure clinical triage protocols are followed consistently on every call
- Reduce patient access barriers that impact quality scores and HEDIS measures
- Standardize how urgent symptoms are escalated across all locations
- Improve continuity of care with automated follow-up scheduling
- Protect providers from non-clinical call interruptions during patient visits
- Ensure clinical triage protocols are followed consistently on every call
- Reduce patient access barriers that impact quality scores and HEDIS measures
- Standardize how urgent symptoms are escalated across all locations
- Improve continuity of care with automated follow-up scheduling
- Protect providers from non-clinical call interruptions during patient visits
- Reduce call center or front desk staffing costs by 30-40% organization-wide
- Capture revenue from the 35%+ of new-patient calls currently going to voicemail
- Demonstrate improved patient access metrics to payers and risk partners
- Predictable, per-location pricing that scales with network growth
- Board-ready reporting on call volume, access, and ROI
- Standardize phone handling across primary care, specialty, and urgent care sites
- Deploy to new locations or acquired practices within days
- Compare call performance across departments and regions in real time
- Eliminate the staffing nightmare of covering PTO, sick days, and lunch breaks
- Centralized configuration with per-site overrides for scheduling rules
- Front desk staff can focus on in-office patients instead of answering phones
- AI pre-collects insurance and demographics — reducing check-in time by 40%
- No more sticky-note messages — every call is transcribed and logged
- After-hours coverage without costly answering services
- Simple dashboard shows today's calls, bookings, and missed opportunities
- HIPAA-compliant with signed BAA and SOC 2 Type II certification
- SSO via SAML with Okta, Azure AD, or Google Workspace
- Role-based access controls with complete audit trail
- Cloud-hosted — no on-prem servers, no VPN tunnels, no hardware
- EHR integration uses HL7 FHIR and standard API protocols
From Pilot to Full Deployment
Most enterprise customers go from first call to full rollout in under 90 days.
Needs Assessment
We map your specialties, locations, EHR systems, scheduling rules, and triage protocols.
Pilot Deployment
Launch at 3-5 representative locations (mix of primary care, specialty, urgent care).
Optimize & Validate
Review call data, patient satisfaction, and clinical safety metrics over a 30-60 day pilot.
Network-Wide Rollout
Phased expansion to all sites with dedicated implementation team and staff training.
Frequently Asked Questions
We integrate with all major healthcare platforms: athenahealth, eClinicalWorks, NextGen, Epic, Cerner (Oracle Health), Greenway, and more. Integration is bidirectional — the AI reads real-time schedules and writes bookings back to your PM system.
You configure triage decision trees based on your clinical protocols. The AI identifies red-flag symptoms (chest pain, stroke signs, breathing difficulty) and immediately routes to your on-call provider, nurse triage line, or provides ER guidance — never attempting to diagnose.
Yes. The AI captures referring provider info, patient demographics, insurance, clinical notes, and preferred appointment time — then routes the referral to the appropriate specialty scheduler in your organization.
Each specialty and provider has their own scheduling template, appointment types, and availability rules. The AI understands which provider to match based on the patient's reason for visit, insurance, and location preference.
Yes. We are HIPAA compliant with signed Business Associate Agreements, SOC 2 Type II certified, and use AES-256 encryption for all data at rest and in transit. We also support HITRUST CSF alignment for health systems with that requirement.
Absolutely. FrontDesk supports 30+ languages natively — the AI detects the caller's language and responds accordingly. This eliminates the need for expensive interpreter line services.
Pricing is per-location with volume discounts. We offer custom proposals based on location count, call volume, and integration complexity. Contact our enterprise team for a tailored quote.
Ready to Scale Your Front Desk?
Talk to our enterprise team about deploying AI-powered phone handling for your medical group.
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