Reminders
Reduce no-shows with automated appointment reminders.
Automatically send patients custom appointment reminders by text and email. Patients can confirm, reschedule, or cancel - and your calendar updates automatically.
Everything you need for Reminders.
Reminders & Confirmations
Automatically send patients custom appointment reminders by text. Patients can easily confirm or decline and FrontDesk updates your calendar with their response.
Smart Timing
Set exactly when reminders go out - 1 week before, 2 days before, morning of - with customizable schedules for different appointment types.
Reactivation Campaigns
Identify unscheduled patients and draft a text or email to send in bulk or individually. Bring back patients who are overdue for appointments effortlessly.
Follow-Up Messages
Keep patients engaged after their appointment with customizable follow-up messages. Send feedback requests, after-care instructions, or review requests.
Review Requests
Send review requests to patients right after their appointments, when their great experience is still fresh - earning you more five-star reviews.
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Hear from practices that use FrontDesk to deliver better experiences every day.
"FrontDesk has completely transformed how we handle patient calls. We never miss an appointment request now, and the AI receptionist sounds so natural that patients don't even realize it's automated!"
Dr. Sarah Mitchell
Owner, Bright Smile Dentistry
"The instant text follow-ups after every call are a game changer. Our booking rate went up 40% in the first month. The setup was incredibly easy too."
James Rivera
Practice Manager, Rivera Family Medicine
"As a veterinary clinic we need after-hours coverage desperately. FrontDesk picks up every call, books appointments, and even answers common questions about our services. Worth every penny."
Dr. Emily Tran
Veterinarian, Pawsitive Care Animal Hospital
35%
Reduction in no-shows reported by practices using automated SMS reminders and two-way confirmation.
FAQ
Frequently asked questions
Everything you need to know about Reminders.
FrontDesk sends SMS reminders at optimal intervals before each appointment (e.g., 48 hours and 2 hours). Patients can confirm, reschedule, or cancel with a single tap — giving you time to fill the slot.
Yes. Reminder texts include a one-tap confirmation option. When a patient confirms, their appointment status updates automatically in your calendar.
FrontDesk identifies patients who haven't visited in a configurable period (e.g., 6 months) and sends them personalized outreach to schedule their next visit.
Absolutely. You control the message content, the sending schedule, and the number of reminders per appointment. Templates make it easy to maintain consistency.
Yes. After an appointment, FrontDesk can automatically send thank-you messages, care instructions, review requests, or rebooking links on your configured schedule.
The system analyzes patient behavior to send reminders when they're most likely to respond. You can also set custom schedules based on appointment type or provider preferences.
See FrontDesk in action.
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