Review Requests
Turn every happy patient into a 5-star review - automatically.
Automatically send review requests after appointments via SMS and email. Smart sentiment routing sends happy patients to Google and Yelp, while capturing private feedback from less-than-perfect experiences before they become public.
Everything you need for Review Requests.
Automated Post-Visit Requests
Review requests go out automatically after every appointment - via SMS, email, or both. Set your delay, customize the message, and let the reviews flow in without lifting a finger.
Smart Sentiment Routing
Patients rate their experience on a simple 1-5 scale. Positive ratings are routed to your Google, Yelp, or Facebook page. Lower ratings stay private so your team can follow up directly.
Multi-Platform Support
Connect your Google Business, Yelp, Facebook, Healthgrades, and Zocdoc profiles. Patients choose where to leave their review, maximizing your reach across all platforms.
Smart Reminders & Follow-Up
If a patient doesn't respond, FrontDesk sends a polite reminder. Staff can track follow-ups on negative feedback to close the loop and improve the experience.
Review Analytics & Alerts
See your review request performance at a glance: sent, opened, rated, reviewed. Get daily summary emails and instant alerts when negative ratings come in.
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Hear from practices that use FrontDesk to deliver better experiences every day.
"FrontDesk has completely transformed how we handle patient calls. We never miss an appointment request now, and the AI receptionist sounds so natural that patients don't even realize it's automated!"
Dr. Sarah Mitchell
Owner, Bright Smile Dentistry
"The instant text follow-ups after every call are a game changer. Our booking rate went up 40% in the first month. The setup was incredibly easy too."
James Rivera
Practice Manager, Rivera Family Medicine
"As a veterinary clinic we need after-hours coverage desperately. FrontDesk picks up every call, books appointments, and even answers common questions about our services. Worth every penny."
Dr. Emily Tran
Veterinarian, Pawsitive Care Animal Hospital
4x
Increase in Google reviews within the first 90 days of using automated review requests.
FAQ
Frequently asked questions
Everything you need to know about Review Requests.
After each appointment, FrontDesk sends the patient a text asking about their experience. Happy patients are directed to leave a Google or Yelp review. Unhappy patients are routed to private feedback.
Before directing patients to a public review site, FrontDesk asks a quick satisfaction question. Positive responses go to Google/Yelp, while negative responses go to a private feedback form so you can address concerns first.
FrontDesk supports Google Business Reviews, Yelp, and other platforms. You choose where to direct patients based on where reviews matter most for your practice.
Practices typically see a 3-4x increase in new Google reviews within the first 90 days. The automated approach dramatically outperforms asking patients in person.
Yes. You control the message text, timing (e.g., 2 hours after appointment), and the number of follow-up reminders for patients who don't respond initially.
The dashboard tracks review requests sent, completion rates, average star ratings, sentiment trends, and your overall online reputation score over time.
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