Two-Way Texting
Communicate with patients the way they prefer - by text.
Send and receive texts with patients from your office phone number. Handle appointment confirmations, questions, and follow-ups all via SMS - no app download required.
Everything you need for Two-Way Texting.
Missed Call Text Back
Automatically follow up on missed calls with a fully customizable text message, so new patients don't look elsewhere and you never lose a lead.
Bulk Texting
Reach inactive patients by sending bulk texts to reactivate your patient base, promote services, or share office updates - all at once.
Text Confirmations
Let patients easily confirm appointments over text. FrontDesk automatically assesses the sentiment of their reply and updates your calendar accordingly.
Auto-Reply When Busy
Automatically respond to text messages when your office is busy, letting patients know you'll get back to them - keeping them happy while your team stays focused.
Message Templates
Create reusable message templates for common replies - directions, insurance info, pre-appointment instructions - so your team responds consistently and fast.
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Hear from practices that use FrontDesk to deliver better experiences every day.
"FrontDesk has completely transformed how we handle patient calls. We never miss an appointment request now, and the AI receptionist sounds so natural that patients don't even realize it's automated!"
Dr. Sarah Mitchell
Owner, Bright Smile Dentistry
"The instant text follow-ups after every call are a game changer. Our booking rate went up 40% in the first month. The setup was incredibly easy too."
James Rivera
Practice Manager, Rivera Family Medicine
"As a veterinary clinic we need after-hours coverage desperately. FrontDesk picks up every call, books appointments, and even answers common questions about our services. Worth every penny."
Dr. Emily Tran
Veterinarian, Pawsitive Care Animal Hospital
98%
Text open rate — patients read texts within 3 minutes on average, compared to 20% for email.
FAQ
Frequently asked questions
Everything you need to know about Two-Way Texting.
No. FrontDesk uses standard SMS, so patients receive texts on their regular phone — no app, no signup, no friction.
Yes. FrontDesk enables texting on your current business phone number. Patients see texts coming from the number they already know.
When a call goes unanswered, FrontDesk automatically sends a text to the caller within seconds with a customizable message and booking link — so you never lose a lead.
Yes. Bulk texting lets you send announcements, promotions, or reminders to segments of your patient list with one click.
Yes. All messages are encrypted, stored securely, and accessible only to authorized staff. FrontDesk signs a BAA with every practice.
Yes. You can configure auto-replies for common questions like office hours, directions, or insurance accepted. Complex messages are flagged for staff follow-up.
See FrontDesk in action.
Discover how FrontDesk can help your practice never miss a call again.
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