Enterprise — Multi-Location Veterinary Groups
AI Reception for Every Clinic in Your Vet Group
From wellness visits to emergency triage, FrontDesk gives multi-location veterinary groups 24/7 AI phone coverage that handles scheduling, client inquiries, and urgent triage routing — across every clinic.
Every Clinic, One Dashboard
Manage AI greetings, appointment types, and triage protocols for all clinics from a single corporate portal — whether you run 5 clinics or 500.
- Centralized script management with per-clinic overrides
- Multi-pet household handling across locations
- Species-specific scheduling (canine, feline, exotic, equine)
- Bulk location onboarding for acquisitions
Life-Saving Call Handling
The AI follows your emergency protocols — identifying urgent symptoms like toxin ingestion, bloat, or trauma and immediately routing to your on-call veterinarian or nearest emergency hospital.
- Symptom-based triage for common emergencies (toxin, GDV, dyspnea, seizure)
- Immediate escalation to on-call DVM or emergency clinic
- After-hours routing to partner emergency hospitals
- Configurable triage decision trees per clinic
Data Your Leadership Team Needs
Track new client acquisition, appointment volume, and revenue per call across your entire group — the metrics that matter for growth-stage vet consolidators.
- New client capture rate per clinic and region
- Revenue impact analysis: calls answered vs. revenue generated
- Benchmarking across clinics for operational best practices
- Exportable reports for investor and board presentations
FrontDesk Helps Your Veterinary Group Grow
Features Built for Veterinary Group
Everything your organization needs to deliver AI-powered phone handling at scale.
Instant Call Answering
Every pet owner call is answered in under 1 second — no hold music, no phone trees.
Smart Scheduling
Books wellness, sick, surgical, and dental appointments based on pet type and provider availability.
Emergency Triage
Identifies urgent symptoms and routes to on-call DVM or nearest emergency hospital.
Cross-Clinic Booking
If one clinic is full, offers the nearest location with open appointments.
Vaccine & Wellness Reminders
Proactive outbound calls for overdue vaccinations, heartworm tests, and annual exams.
Multilingual
Serves diverse pet owner communities in 30+ languages.
Pre-Visit Intake
Collects pet details, symptoms, vaccination history, and pharmacy preferences before arrival.
Data Security
SOC 2 Type II certified with encryption at rest and in transit. Pet owner data stays safe.
PIMS Integration
Two-way sync with Cornerstone, Avimark, eVetPractice, and other veterinary software.
What's in It for Your Team?
Every role in your organization benefits from AI-powered phone handling.
CEO / Group Owner
- Reduce front desk staffing costs by 30-40% across all clinics
- Capture new clients from the 40%+ of calls that currently go to voicemail
- Investor-ready analytics on call volume, bookings, and per-clinic ROI
- Standardize client experience across every acquisition
- Predictable per-clinic pricing that scales with your portfolio
- Reduce front desk staffing costs by 30-40% across all clinics
- Capture new clients from the 40%+ of calls that currently go to voicemail
- Investor-ready analytics on call volume, bookings, and per-clinic ROI
- Standardize client experience across every acquisition
- Predictable per-clinic pricing that scales with your portfolio
- Deploy to newly acquired clinics in days, not weeks
- Enforce organization-wide call scripts with local customization
- Compare clinic performance side-by-side to identify opportunities
- Eliminate the staffing headache of covering nights, weekends, and holidays
- Centralized configuration — update protocols once, push everywhere
- Front desk staff can focus on in-person client and patient care
- AI collects pet history, symptoms, and owner details before arrival
- No more missed calls during surgery blocks or busy mornings
- Call transcripts replace sticky notes and message pads
- Simple clinic dashboard shows today's calls, bookings, and follow-ups
- Only interrupted for true emergencies — not routine scheduling calls
- Patient history and chief complaint available before the exam
- After-hours triage follows your protocols, not a generic answering service
- Recall reminders drive more preventive care visits into your schedule
- Spend more time with patients, less time on the phone
- SOC 2 Type II certified with annual audits
- SSO integration with major identity providers
- Role-based access controls and audit logging
- Cloud-hosted — no on-prem infrastructure required
- API access for custom integrations and data export
From Pilot to Full Deployment
Most enterprise customers go from first call to full rollout in under 90 days.
Group Assessment
Map your clinics, PIMS platforms, appointment types, and triage protocols.
Pilot Launch
Deploy at 3-5 clinics covering different practice types (GP, specialty, emergency).
Optimize
Review call data, client feedback, and triage accuracy over 30-45 days.
Full Rollout
Phased expansion to all clinics with dedicated support at each wave.
Frequently Asked Questions
We integrate with Cornerstone, Avimark, eVetPractice, NaVetor, Shepherd, and more. The AI reads real-time provider schedules and books directly into available slots. For custom PIMS, we offer API-based integrations.
You configure triage decision trees based on your emergency protocols. The AI identifies urgent symptoms (toxin ingestion, GDV/bloat, difficulty breathing, seizures) and immediately connects the caller to your on-call DVM or nearest emergency clinic.
Yes. The AI recognizes returning clients with multiple pets and can schedule appointments for different pets at the same or different locations, keeping records organized by pet.
When a caller requests an appointment at a fully booked clinic, the AI checks availability at nearby locations in your group and offers alternatives — keeping the appointment within your network instead of losing it to a competitor.
Absolutely. Each clinic gets a customizable AI name, voice, greeting, and personality. Corporate sets defaults and guardrails, while clinic managers can personalize the local experience.
Per-clinic pricing with volume discounts at 10+, 25+, 50+ clinic tiers. We provide custom proposals based on your clinic count and call volume. Contact our enterprise team for details.
Ready to Scale Your Front Desk?
Talk to our enterprise team about a deployment plan tailored to your veterinary organization.
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