Practice Analytics
See exactly how your practice is performing.
Comprehensive analytics covering calls, bookings, patients, and AI performance. Real-time dashboards show peak times, call outcomes, booking sources, provider workload, no-show patterns, and more — with CSV export for every report.
Everything you need for Practice Analytics.
Executive Dashboard
Five KPI stat cards with trend indicators show total calls, AI success rate, total appointments, no-show rate, and new patients — each with period-over-period change percentages.
Call Analytics Deep Dive
Understand your call patterns with hourly and daily distribution charts, peak time heatmaps, call outcome analysis, type classification, and duration trends.
Booking Source Analysis
See exactly where your bookings come from — phone, online widget, AI receptionist, or walk-in. Measure channel effectiveness and optimize your marketing spend.
Provider Workload & Utilization
Know who's busy and who has capacity. Provider-level analytics show appointment counts, utilization rates, and service distribution for each doctor or hygienist.
No-Show & Pattern Analysis
Identify no-show hotspots by day of week, provider, service type, and time slot. Use the data to target reminders and reduce your no-show rate where it matters most.
AI Performance Metrics
See how your AI receptionist is performing: call handling accuracy, appointment booking rate, FAQ resolution, and escalation patterns. Prove your ROI with real data.
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Hear from practices that use FrontDesk to deliver better experiences every day.
"FrontDesk has completely transformed how we handle patient calls. We never miss an appointment request now, and the AI receptionist sounds so natural that patients don't even realize it's automated!"
Dr. Sarah Mitchell
Owner, Bright Smile Dentistry
"The instant text follow-ups after every call are a game changer. Our booking rate went up 40% in the first month. The setup was incredibly easy too."
James Rivera
Practice Manager, Rivera Family Medicine
"As a veterinary clinic we need after-hours coverage desperately. FrontDesk picks up every call, books appointments, and even answers common questions about our services. Worth every penny."
Dr. Emily Tran
Veterinarian, Pawsitive Care Animal Hospital
$4,200/mo
Practices using FrontDesk Analytics identify an average of $4,200/month in recoverable revenue from missed calls and no-shows.
FAQ
Frequently asked questions
Everything you need to know about Practice Analytics.
FrontDesk tracks call volume trends, call outcomes (answered, missed, voicemail), peak call times, booking sources (phone, online, AI), provider workload and utilization, no-show rates by provider/service/day, and AI receptionist performance metrics.
Yes. Practice Analytics is included in every FrontDesk plan at no additional cost. Most competitors charge extra for analytics dashboards — FrontDesk includes it.
Yes. Every report and chart can be exported to CSV for use in spreadsheets, presentations, or your own BI tools. Export is one-click from any report view.
Reports update in real-time. New calls, bookings, and status changes appear in your dashboard immediately. Date range selectors let you view today, last 7 days, 30 days, or 90 days.
Absolutely. The AI Performance tab shows call handling accuracy, appointment booking success rate, FAQ resolution without escalation, and escalation patterns — so you can see exactly how much value the AI is delivering.
Yes. No-show analysis breaks down by day of week, provider, service type, and time slot. This helps you target reminders and interventions exactly where they'll have the most impact.
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