Call Analytics
Understand every call - improve every interaction.
Monitor performance with full call recordings, transcripts, and sentiment analysis. Track booking rates, identify missed opportunities, and make data-driven decisions to grow your practice.
Everything you need for Call Analytics.
Call Recordings & Playback
Every call is recorded and stored securely. Listen back to any conversation to review quality, train staff, or resolve disputes with full context.
AI Transcripts
Get accurate, searchable transcripts of every call powered by AI. Find key moments, review patient requests, and audit conversations at a glance.
Sentiment Analysis
AI analyzes the emotional tone of every conversation to flag frustrated callers, highlight positive interactions, and surface coaching opportunities.
Conversion & Booking Reports
Track how many calls convert to booked appointments. Identify which times, sources, and call types drive the most revenue for your practice.
Missed Call & Opportunity Reports
See exactly how many calls are missed, when they happen, and what revenue you may be leaving on the table - then take action to capture it.
1 / 5
Explore More
More products from FrontDesk
FrontDesk is a complete platform. Explore our other products to see how they work together.
AI Receptionist
Never miss a call again - day, night, or holiday...
Smart Scheduling
Fill your schedule effortlessly - the AI books whi...
Two-Way Texting
Communicate with patients the way they prefer - by...
Reminders
Reduce no-shows with automated appointment reminde...
Missed Call Text Back
Turn missed calls into booked appointments...
Call Recording
Every conversation captured, searchable, and secur...
Call Intelligence
AI insights that turn conversations into growth...
Multi-Location
One dashboard for all your offices...
Hear from practices that use FrontDesk to deliver better experiences every day.
"FrontDesk has completely transformed how we handle patient calls. We never miss an appointment request now, and the AI receptionist sounds so natural that patients don't even realize it's automated!"
Dr. Sarah Mitchell
Owner, Bright Smile Dentistry
"The instant text follow-ups after every call are a game changer. Our booking rate went up 40% in the first month. The setup was incredibly easy too."
James Rivera
Practice Manager, Rivera Family Medicine
"As a veterinary clinic we need after-hours coverage desperately. FrontDesk picks up every call, books appointments, and even answers common questions about our services. Worth every penny."
Dr. Emily Tran
Veterinarian, Pawsitive Care Animal Hospital
5 min
Average time to get full AI-generated call summary, sentiment score, and action items after each call ends.
FAQ
Frequently asked questions
Everything you need to know about Call Analytics.
Yes. Every inbound and outbound call is recorded and stored securely. You can search, playback, and download recordings from your dashboard at any time.
After each call, FrontDesk's AI generates a full text transcript with speaker labels. It also creates a concise summary highlighting key points and action items.
The AI evaluates the caller's tone and language to assign a sentiment score (positive, neutral, or negative). This helps you identify unhappy patients before they leave a bad review.
Yes. Conversion reports show you what percentage of calls result in booked appointments, giving you clear ROI data for your phone channel.
Dashboards show call volume trends, peak hours, average call duration, missed call rates, top reasons for calling, and staff performance comparisons over customizable date ranges.
Recordings are stored for the duration of your subscription. Enterprise plans offer extended retention. All storage is HIPAA-compliant with encryption at rest.
See FrontDesk in action.
Discover how FrontDesk can help your practice never miss a call again.
Ready to never miss a call again?
Stop losing revenue to busy signals. Turn every missed call into a booked appointment, 24/7.
Setup in 10 minutes•Cancel anytime