Templates & Scripts for Your Practice

New Patient Call Script

The exact words your front desk should say when a new patient calls

Insurance Inquiry Call Script

Handle insurance questions confidently and accurately

After-Hours Voicemail Script

Professional voicemail greetings that keep patients from calling competitors

Receptionist Phone Script Examples

Word-for-word scripts for the 11 calls your front desk takes every day

Patient Recall Call Script

How to call overdue patients and get them back on the schedule

Appointment Scheduling Phone Script

Book more calls with a clear, repeatable scheduling conversation

Physical Therapy Front Desk Script

Scripts for referrals, direct access, visit limits, and plan-of-care scheduling

Appointment Reminder SMS Templates

10 proven text message templates to reduce no-shows by up to 40%

Patient Intake Form Templates

Comprehensive intake forms that capture everything before the first visit

Front Desk Training Checklist

A complete onboarding guide for new front desk staff

Front Desk Hiring Checklist

Hire the right receptionist the first time

No-Show Policy Template

A fair, enforceable no-show policy that reduces missed appointments

Patient Satisfaction Survey Template

Measure what matters with a survey patients actually complete

KPI Tracking Sheet for FrontDesk

Track the 10 metrics that actually matter for practice growth

Cancellation Policy Template

Reduce last-minute cancellations with a clear, patient-friendly policy

Front Desk Daily Checklist

Opening, huddle, midday, and closing tasks for a smooth front office

HIPAA Communication Compliance Checklist

Ensure every call, text, and email meets HIPAA requirements