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Phone Number Porting

Keep your number. Upgrade everything else.

Port your existing practice phone number to FrontDesk with zero downtime. Keep the number your patients already know while upgrading to AI-powered call handling. Instant portability checking, guided setup, real-time status tracking, and A2P SMS compliance — all included.

Everything you need for Phone Number Porting.

Instant Portability Check

Enter your phone number and instantly check if it can be ported. We verify carrier compatibility and provide estimated timelines before you commit to anything.

Real-time portability verification
Carrier compatibility check
Estimated completion timeline
No commitment required to check

Guided Porting Wizard

Our step-by-step wizard walks you through everything: carrier information, business verification, and Letter of Authorization signing. No confusing phone company forms.

Step-by-step setup wizard
Carrier info collection (account number, PIN)
Business information verification
Digital LOA signing — no faxing or mail

Real-Time Status Tracking

Track your port from submission to completion with live status updates from Twilio. Every status change is logged with timestamps so you always know where things stand.

Live status updates via webhook
Draft → submitted → in progress → scheduled → complete
Status change notifications
Full audit trail with timestamps

Zero-Downtime Transfer

Your practice phone service continues uninterrupted during the port. Get a temporary FrontDesk number so your AI receptionist can start working immediately while you wait.

No service interruption during porting
Optional temporary number during transfer
Scheduled cutover at your convenience
Seamless AI activation on completion

New Number Search

Prefer a new number? Search by area code and activate one instantly from our inventory. Go live with your AI receptionist in minutes instead of weeks.

Search available numbers by area code
Instant activation — go live in minutes
Local numbers for patient familiarity
Port your old number later if desired

A2P SMS Compliance

Automated A2P (Application-to-Person) registration ensures your practice can send appointment reminders, confirmations, and texts in full compliance with carrier regulations.

Automated A2P brand registration
Campaign registration for SMS
Carrier compliance verification
Messaging service provisioning

1 / 6

Hear from practices that use FrontDesk to deliver better experiences every day.

"FrontDesk has completely transformed how we handle patient calls. We never miss an appointment request now, and the AI receptionist sounds so natural that patients don't even realize it's automated!"

SM

Dr. Sarah Mitchell

Owner, Bright Smile Dentistry

"The instant text follow-ups after every call are a game changer. Our booking rate went up 40% in the first month. The setup was incredibly easy too."

JR

James Rivera

Practice Manager, Rivera Family Medicine

"As a veterinary clinic we need after-hours coverage desperately. FrontDesk picks up every call, books appointments, and even answers common questions about our services. Worth every penny."

ET

Dr. Emily Tran

Veterinarian, Pawsitive Care Animal Hospital

99.2%

First-attempt porting success rate across thousands of practice phone numbers transferred to FrontDesk.

FAQ

Frequently asked questions

Everything you need to know about Phone Number Porting.

Most ports complete in 2-4 weeks, depending on your carrier. Landlines typically take longer than wireless numbers. You'll see a timeline estimate before you start, and can track progress in real-time.

No. Your current phone service continues uninterrupted until the port completes. We also offer a temporary FrontDesk number so your AI receptionist can start working immediately while the port is in progress.

Yes. FrontDesk supports porting from virtually any carrier — landline, VoIP, wireless, and cable phone. We check portability instantly before you start the process.

Port rejections are rare (typically due to incorrect account info). If it happens, our team helps you identify the issue and resubmit. Common fixes include updating the authorized name or account PIN with your carrier.

No. When a port completes, your number is automatically released from your old carrier. You'll only need to cancel any remaining services (like internet) that were bundled with your phone plan.

We support porting from all major carriers including AT&T, Verizon, T-Mobile, Comcast/Xfinity, Spectrum, Cox, CenturyLink, Vonage, RingCentral, and hundreds more. The portability check instantly verifies your specific number.

A2P (Application-to-Person) registration is required by carriers for businesses sending text messages. FrontDesk handles the registration automatically so your practice can send appointment reminders, confirmations, and texts in full compliance.

Yes. If you prefer a new number, you can search by area code and activate one instantly. Many practices choose to get a new number immediately and port their old number later.

See FrontDesk in action.

Discover how FrontDesk can help your practice never miss a call again.

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