Call Recording
Every conversation captured, searchable, and secure.
Automatically record every inbound and outbound call. Use recordings for quality assurance, training, dispute resolution, and compliance - all stored securely with HIPAA compliance.
Everything you need for Call Recording.
Automatic Call Capture
Every call - inbound, outbound, and transferred - is automatically recorded. No buttons to push, no steps to miss. Complete coverage by default.
HIPAA-Compliant Storage
All recordings are encrypted and stored in HIPAA-compliant cloud infrastructure. Access controls ensure only authorized team members can listen.
Easy Search & Playback
Find any call in seconds using search by date, caller, duration, or keyword from the transcript. Play back at variable speeds for efficient review.
Staff Training & Quality
Use real call recordings to train new hires and coach existing staff. Identify best practices and areas for improvement with actual patient interactions.
Configurable Retention
Set how long recordings are retained based on your compliance needs. Automatically archive or delete recordings on your schedule.
1 / 5
Explore More
More products from FrontDesk
FrontDesk is a complete platform. Explore our other products to see how they work together.
AI Receptionist
Never miss a call again - day, night, or holiday...
Smart Scheduling
Fill your schedule effortlessly - the AI books whi...
Two-Way Texting
Communicate with patients the way they prefer - by...
Call Analytics
Understand every call - improve every interaction...
Reminders
Reduce no-shows with automated appointment reminde...
Missed Call Text Back
Turn missed calls into booked appointments...
Call Intelligence
AI insights that turn conversations into growth...
Multi-Location
One dashboard for all your offices...
Hear from practices that use FrontDesk to deliver better experiences every day.
"FrontDesk has completely transformed how we handle patient calls. We never miss an appointment request now, and the AI receptionist sounds so natural that patients don't even realize it's automated!"
Dr. Sarah Mitchell
Owner, Bright Smile Dentistry
"The instant text follow-ups after every call are a game changer. Our booking rate went up 40% in the first month. The setup was incredibly easy too."
James Rivera
Practice Manager, Rivera Family Medicine
"As a veterinary clinic we need after-hours coverage desperately. FrontDesk picks up every call, books appointments, and even answers common questions about our services. Worth every penny."
Dr. Emily Tran
Veterinarian, Pawsitive Care Animal Hospital
100%
Call capture rate — every inbound and outbound call is automatically recorded with zero setup.
FAQ
Frequently asked questions
Everything you need to know about Call Recording.
Yes. Every inbound and outbound call is automatically recorded — no manual steps needed. Recordings start the moment the call connects.
Absolutely. All recordings are encrypted at rest and in transit, stored on HIPAA-compliant infrastructure, and protected by role-based access controls. FrontDesk signs a BAA.
Retention periods are configurable based on your plan. Standard plans retain recordings for 90 days; enterprise plans offer up to 7 years. You can also download recordings for permanent archival.
Yes. Search by date, caller number, patient name, or duration. AI transcription also lets you search by keywords spoken during the call.
Managers can flag exemplary calls as training examples or identify calls needing coaching. Build a library of best-practice calls for new hire onboarding.
FrontDesk supports configurable consent announcements. You can enable automatic 'this call may be recorded' prompts to comply with one-party and two-party consent states.
See FrontDesk in action.
Discover how FrontDesk can help your practice never miss a call again.
Ready to never miss a call again?
Stop losing revenue to busy signals. Turn every missed call into a booked appointment, 24/7.
Setup in 10 minutes•Cancel anytime