Changelog
What's New in FrontDesk
We ship improvements every week. Here's a summary of the biggest updates to the FrontDesk platform.
February 2026
Recall & Reactivation Campaigns
Automatically reach out to lapsed patients with personalized call and text campaigns. Set reactivation criteria by last visit date, procedure type, or custom filters.
Embeddable Booking Widget
Add a FrontDesk booking widget to your website with a single code snippet. Patients can self-schedule directly from your site, synced with your calendar in real-time.
Faster Call Transcription
Call transcriptions now appear within 30 seconds of call completion, down from 2 minutes. Improved accuracy for medical terminology.
Dentrix Calendar Sync Fix
Fixed an issue where recurring blocked time in Dentrix wasn't being recognized, occasionally allowing double-bookings during lunch hours.
January 2026
Practice Analytics Dashboard
New comprehensive analytics with call volume trends, booking conversion funnels, peak hour analysis, and revenue impact reporting. Export to CSV or connect to your BI tools.
Provider Dashboard
Individual provider views showing their schedule, patient mix, and call analytics. Providers can see their bookings and upcoming appointments at a glance.
Nextech Integration
Full integration with Nextech for specialty practices including plastic surgery, dermatology, and ophthalmology. Consultation booking support included.
Smarter After-Hours Routing
AI now better distinguishes between urgent and non-urgent after-hours calls, with improved triage questions and customizable escalation paths.
December 2025
Patient Outreach & Campaigns
Launch targeted outreach campaigns via call or text. Segment patients by visit history, procedure type, or custom criteria. Track engagement and responses in real-time.
Review Request Automation
Automatically request Google and Yelp reviews after appointments via text or call. Smart timing and follow-up sequences for maximum response rates.
Vetstoria Integration
Species-aware scheduling for veterinary practices using Vetstoria. Supports multi-pet households, emergency triage, and boarding/grooming bookings.
Improved Hold Music Detection
Fixed false detection of hold music during calls with background noise. AI now more accurately determines when to speak vs. wait.
November 2025
Patient CRM
Complete patient relationship management with household grouping, interaction history, communication preferences, and custom tags. View every touchpoint in one timeline.
Phone Number Porting
Keep your existing practice phone number. Submit a porting request from the dashboard and we handle the transfer seamlessly. Average porting time: 3-5 business days.
Voice Quality Upgrade
Upgraded to next-generation voice models with more natural inflection, better breath patterns, and improved handling of complex sentences and medical terms.
Voicemail Management
AI-powered voicemail transcription, categorization, and follow-up scheduling. Auto-detect urgent voicemails and alert your team immediately.
October 2025
Multi-Location Support
Manage multiple practice locations from a single dashboard. Each location gets its own AI configuration, phone number, and scheduling rules.
athenahealth Integration
Cloud-to-cloud integration with athenahealth for medical practices. Department mapping, insurance verification, and full scheduling visibility.
Faster Call Answer Speed
Reduced average call answer time from 6.1 seconds to 4.2 seconds with infrastructure optimization and model pre-warming.
HIPAA Audit Logging
Comprehensive audit logs for all PHI access, data exports, and administrative actions. Meet compliance requirements with exportable reports.
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