Recall & Reactivation
Bring back the patients you've already earned.
Automatically identify patients overdue for care and re-engage them through calls, texts, and emails. Track every outreach attempt, log outcomes, and turn overdue patients into scheduled appointments.
Everything you need for Recall & Reactivation.
Automatic Patient Identification
FrontDesk automatically flags patients who are due soon or overdue for care based on their last visit and service recall intervals. No manual list building required.
Recall Stats Dashboard
See the big picture at a glance: total patients due, overdue count, contacts made today, appointments scheduled this week, and total recallable patients.
Multi-Channel Outreach
Reach out via phone, SMS, email, or manual note. Log every contact attempt with the outcome - scheduled, declined, no answer, voicemail, or callback requested.
Contact History & Tracking
Every outreach attempt is logged with who contacted the patient, when, how, and what happened. Build a complete picture of reactivation efforts for each patient.
Search, Filter & Bulk Actions
Search by patient name, filter by recall status, and sort by days overdue. Use bulk actions to contact multiple patients or update statuses efficiently.
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Hear from practices that use FrontDesk to deliver better experiences every day.
"FrontDesk has completely transformed how we handle patient calls. We never miss an appointment request now, and the AI receptionist sounds so natural that patients don't even realize it's automated!"
Dr. Sarah Mitchell
Owner, Bright Smile Dentistry
"The instant text follow-ups after every call are a game changer. Our booking rate went up 40% in the first month. The setup was incredibly easy too."
James Rivera
Practice Manager, Rivera Family Medicine
"As a veterinary clinic we need after-hours coverage desperately. FrontDesk picks up every call, books appointments, and even answers common questions about our services. Worth every penny."
Dr. Emily Tran
Veterinarian, Pawsitive Care Animal Hospital
25%
Of lapsed patients return within 30 days of receiving automated recall outreach from FrontDesk.
FAQ
Frequently asked questions
Everything you need to know about Recall & Reactivation.
FrontDesk automatically identifies patients who are overdue for a visit based on their last appointment date and your configured recall interval (e.g., 6 months). It then reaches out via text, email, or AI phone call.
Yes. FrontDesk's AI can make outbound calls to overdue patients, have a natural conversation about scheduling their next visit, and book the appointment on the spot.
The system continuously scans your patient list against configurable recall rules. Patients who haven't visited within the specified period are automatically flagged for outreach.
The recall dashboard shows patients identified, contacts attempted, responses received, appointments booked, and revenue recovered — giving you full visibility into your recall ROI.
Yes. Filter by last visit date, appointment type, provider, insurance, or custom tags. Prioritize high-value patients or focus on specific services that need recall.
Patients can opt out at any time. FrontDesk tracks do-not-contact preferences and respects them across all outreach channels automatically.
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