Built for healthcare.BAA included.
The only AI receptionist that signs a Business Associate Agreement, encrypts PHI end-to-end, and runs on HIPAA-eligible infrastructure. Answer calls and book appointments without the compliance headache.
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a demo call from Front Desk. Privacy Policy · Terms
signed Business Associate Agreement before you sign up
encryption at rest plus TLS 1.2+ in transit for every call
US-based, HIPAA-eligible AWS infrastructure for all PHI
The Healthcare AI Problem
Most AI receptionists weren't built for protected health information.
Generic AI voice tools route audio through consumer APIs with no BAA, no encryption guarantees, and no audit trail. For a healthcare practice, that's not a tool — that's a compliance risk.
No signed BAA
Most general AI services explicitly exclude healthcare use in their terms. Without a BAA, you can't legally route PHI through them — even by accident on a single call.
PHI sent to consumer APIs
Voice tools built on consumer OpenAI/Anthropic/ElevenLabs endpoints don't have HIPAA coverage. Every patient name spoken on that call becomes a potential breach.
No audit logs
HIPAA requires audit trails for PHI access. Most AI tools have none — you can't answer "who accessed this patient's call recording, when, and why."
How We Stay Compliant
Six safeguards built into every call.
Front Desk is engineered from the ground up for HIPAA — not a healthcare wrapper on a consumer AI tool.
Signed BAA
Available for review before signup. Standard Business Associate Agreement covering all PHI we process on your behalf.
End-to-end encryption
AES-256 at rest, TLS 1.2+ in transit. Call recordings, transcripts, and patient records encrypted at every step.
Role-based access
Only HIPAA-trained staff at your practice see PHI. Every access event is logged with user, timestamp, and reason.
HIPAA-eligible infra
All PHI processed on AWS HIPAA-eligible services in US regions. No consumer-grade AI APIs in the PHI path.
Minimum necessary
AI collects only the data needed for the call purpose. Configurable consent prompts for sensitive disclosures.
Audit logs & retention
Full audit trail for every PHI access. Configurable retention windows (30/60/90 days or custom).
Why Switch
Front Desk vs. other AI receptionist options.
Our compliance officer reviewed three AI receptionist vendors. Front Desk was the only one that handed us a BAA without us having to ask, and the only one with HIPAA-eligible AI in the call path. That made the decision easy.
— Janelle Rivera, Director of Compliance, Northshore Medical Group
HIPAA-Eligible AWS
US-based PHI storage
Live in 10 minutes
BAA pre-signed
EHR-safe booking
Real calendar sync
Full audit logs
Every PHI access tracked
FAQ
HIPAA questions answered.
A HIPAA-compliant AI receptionist must (1) sign a Business Associate Agreement (BAA) with your practice, (2) encrypt all PHI in transit and at rest, (3) enforce role-based access controls on call recordings and transcripts, (4) follow minimum-necessary rules for data handling, and (5) maintain audit logs for all PHI access. Front Desk does all five out of the box.
Yes. Every healthcare customer gets a signed Business Associate Agreement that establishes Front Desk's responsibilities as a Business Associate under HIPAA. The BAA is available before signup so your legal or compliance team can review it.
All call recordings, transcripts, and patient data are encrypted in transit (TLS 1.2+) and at rest (AES-256), stored in HIPAA-eligible AWS infrastructure within the United States. We use role-based access controls so only authorized staff at your practice can view PHI, and all access is logged and auditable.
Yes. Front Desk uses voice infrastructure under signed BAAs with our voice and AI vendors. We never send identified PHI to general-purpose consumer AI APIs that lack BAA coverage. All voice processing happens within our HIPAA-eligible environment.
The AI is configured to only collect information necessary for the specific call purpose (scheduling, intake, etc.). For sensitive disclosures, we include configurable consent prompts. You set the data retention policy — recordings and transcripts can auto-purge after a defined window (30, 60, 90 days, or custom).
Front Desk's admin dashboard enforces role-based access so only HIPAA-trained staff at your practice see PHI. We also provide a HIPAA workforce training acknowledgment workflow and audit logs showing exactly who accessed which patient interaction and when.
Yes. Front Desk supports patient-initiated PHI deletion requests in line with HIPAA Right of Access requirements. You can delete specific call recordings, transcripts, and patient records from the admin dashboard, and we maintain audit logs of the deletion.
Front Desk maintains a written Incident Response Plan with defined breach notification timelines. In the event of a confirmed breach involving your patients' PHI, we notify your designated privacy officer within the timeframes required by the HIPAA Breach Notification Rule (typically within 60 days, often much sooner).
Compliance that's a feature, not an add-on.
Front Desk ships with the BAA, the encryption, and the audit logs every healthcare practice needs. Try the live demo or request the BAA for your compliance team.
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