Your phone rings at 3 a.m.Who answers?
AI answering that works every hour of every day — nights, weekends, holidays. Books appointments at any hour. No surcharges, no shift changes.
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of urgent healthcare calls happen outside 9–5 business hours
extra for nights, weekends, or holidays — flat rate at any hour
hours of coverage per year — no shift gaps, no callouts
The 24/7 Coverage Problem
Round-the-clock used to mean round-the-bill.
Most 24/7 answering services charge premium rates for the hours you actually need coverage — and even then, most only take messages.
Overnight surcharges
Traditional 24/7 call centers charge 1.5–3x per-minute rates after midnight, on weekends, and during holidays. Coverage gets expensive precisely when patients need it most.
Shift gaps and callouts
Even "24/7" human services have coverage holes — agent turnover, sick days, holiday minimums. AI doesn't call out at 4 a.m.
Messages, not appointments
A 2 a.m. message you action at 9 a.m. is a patient who already booked somewhere else. 24/7 coverage only matters if it's 24/7 booking.
How It Works
One flat rate. Every hour. Every day.
Front Desk doesn't have shifts. The same trained AI answers your 2 p.m. call and your 2 a.m. call with the same speed, the same script, and the same booking power.
Forward your line, all hours
Point your business number to Front Desk 24/7, or only after hours. Works with any phone system. Set up takes 10 minutes.
AI answers every call in one ring
No hold music at 3 a.m. No voicemail on Sunday. Every call gets a real conversation — and most get an appointment.
Emergencies escalate. Routine books.
Your triage rules decide. Urgent calls reach your on-call provider. Routine calls book directly into tomorrow morning's calendar.
Why Switch
Front Desk vs. traditional 24/7 answering services.
We used to pay $1,400/month for an after-hours answering service that only took messages. Front Desk costs less, answers 24/7, and 4 out of 5 overnight calls are now booked appointments instead of voicemails.
— Dr. Michael Tran, Founder, Brookhaven Urgent Care
HIPAA Compliant
Signed BAA, encrypted PHI
Live in 10 minutes
No phone replacement
Books 24/7
Real calendar sync at any hour
Plans from $299/mo
Tiered limits, transparent overage
FAQ
Everything about 24/7 answering.
A 24/7 answering service answers your business calls around the clock — including nights, weekends, holidays, and during peak hours when your team is unavailable. Front Desk's AI 24/7 answering service picks up every call in one ring, books appointments live, handles FAQs, and routes urgent issues with plans starting at $299/month per location.
Traditional 24-hour call centers staff multiple shifts of human agents — which is why they charge $200–$2,000+/month plus per-minute overages, especially for overnight coverage. AI runs continuously without shift changes or fatigue. Front Desk answers in one ring at 3 a.m. exactly the same as it does at noon, with transparent tiered pricing.
It books. Front Desk integrates with your practice management software and sees your real availability 24/7. A patient calling at 2 a.m. can book a 10 a.m. appointment, get an SMS confirmation, and never need a callback. Most traditional answering services only take messages your team has to action the next morning.
Traditional 24-hour answering services typically charge $1.25–$3.50/minute or $300–$2,000+/month for limited call volume, with surcharges for nights, weekends, and holidays. Front Desk 24/7 AI answering starts at $299/month per location, with higher tiers available for larger usage and multi-location needs.
Yes. Front Desk follows your custom triage rules: it can escalate true emergencies to your on-call provider via phone or SMS, schedule urgent same-day appointments, or route to your existing answering service for medical emergencies. You define what counts as urgent.
Yes — there is no difference. AI doesn't get tired, frustrated, or short with callers. Every call gets the same friendly, on-script experience whether it's the 1st call of the day or the 500th.
Most practices have full 24/7 AI answering live within 10–15 minutes. You connect your calendar, configure call forwarding (after-hours, busy, or always), and the AI is answering calls immediately. No new phone hardware required.
Front Desk is. We sign a BAA, encrypt call recordings and transcripts, enforce role-based access, and handle PHI according to HIPAA Privacy and Security Rules. Many general-purpose 24/7 answering services are not HIPAA compliant — always verify before sending healthcare calls.
Open all hours with predictable pricing.
Front Desk answers every call — 2 p.m., 2 a.m., Christmas morning. Plans start at $299/month per location. Try the live demo or start your free trial.
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