Who answers whenyour team can't?
Nights, weekends, holidays — Front Desk answers every call and books every appointment. Try it live right now.
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of patient calls happen outside business hours
of callers who hit voicemail never leave a message
average annual revenue lost to unanswered after-hours calls
The After-Hours Problem
Every voicemail is a patient you may never hear from again.
Patients don't wait. When your phone rings at 7pm and rolls to voicemail, most callers hang up and dial the next practice on Google. The booking is gone before you ever knew it existed.
Voicemail kills bookings
4 out of 5 callers who hit voicemail never leave a message. By the next morning, they've already booked with a competitor.
Patients call when it's convenient
Working professionals, parents, and shift workers all call after 5pm. Your busiest call windows are often outside your busiest hours.
Answering services are stuck in 1995
Traditional answering services just take messages — they can't book appointments, check your schedule, or answer real questions.
How It Works
An AI receptionist that's on the clock when no one else is.
Front Desk picks up on the first ring, 24/7. It speaks naturally, follows your protocols, and resolves the call — not just records it.
Forward your after-hours calls
Set conditional call forwarding to send calls to Front Desk after hours, on weekends, or whenever your team is on a call. Setup takes 10 minutes.
AI answers every call instantly
Our natural-sounding AI greets the caller, answers questions about your practice, and checks your real-time calendar to book new appointments.
Wake up to a full schedule
Confirmed bookings land in your calendar overnight. Emergencies route to your on-call provider. You get a clean summary every morning.
Why Switch
Front Desk vs. the old after-hours options.
We booked $11,400 in new patient appointments in our first month — entirely from calls that used to go to voicemail after 6pm.
— Dr. Maya Patel, Riverstone Family Dental
Built For
After-hours coverage tuned to your specialty.
HIPAA Compliant
Signed BAA, encrypted PHI
Live in 10 minutes
No long onboarding
Real calendar sync
No double-bookings
24/7/365
Including holidays
FAQ
Everything about after-hours coverage.
An after-hours AI receptionist answers your practice phone whenever your team is unavailable — nights, weekends, holidays, lunch breaks, and during call overflow. Front Desk picks up on the first ring, speaks naturally with the caller, answers questions about your practice, and books appointments directly into your calendar. No voicemail, no missed revenue.
Traditional answering services only take messages — then your team has to call patients back the next day, by which point many have already booked elsewhere. Front Desk’s AI actually resolves the call: it books appointments in real time, answers FAQs about insurance, hours, location, and services, and texts the caller a confirmation. All for a fraction of the cost of a live answering service.
Industry data shows that 30–40% of patient calls happen outside normal business hours, with veterinary and urgent-care practices skewing even higher. Most of those callers never leave a voicemail and never call back the next day.
Yes. You configure your emergency routing rules during setup. The AI listens for urgency cues (e.g. severe pain, bleeding, post-op complications, pet trauma), then either patches the caller directly through to your on-call number, escalates via SMS to the provider on duty, or instructs the caller to dial 911 — whatever fits your protocol.
Front Desk introduces itself as your practice’s virtual receptionist. The voice is natural and warm, and most callers complete the entire interaction — booking an appointment, getting a question answered — without feeling like they hit an automated system. You can customize the greeting and tone of voice to match your brand.
Front Desk provides 24/7 coverage starting at $299/month — a fraction of what you’d pay for an overnight live answering service (typically $1,500–$3,000/month) or hiring a night-shift receptionist. There are no per-call or per-minute fees.
Most practices are live within 10–15 minutes. You connect your calendar, configure your greeting and emergency routing, and the AI is ready to answer your after-hours calls tonight.
Yes. Front Desk is built for healthcare with a signed BAA, encrypted call recordings and transcripts, role-based access controls, and PHI handling that complies with HIPAA Privacy and Security Rules.
Your next missed call is your next lost patient.
Front Desk picks up tonight, this weekend, and every holiday. Try the live demo or sign up in under 10 minutes.
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