Every call your AI takes is captured for review — audio, transcript, summary, outcome, and any actions taken (booked appointment, transferred, voicemail). Treat Call Logs as your QA tool and your training data.
Open Call Logs
Click Calls in the side nav, then Call Logs tab.
You'll see the most recent calls first with:
- Caller — name (if matched to a patient record) or phone number
- Date/time and duration
- Outcome — Booked, Transferred, Voicemail, Hung Up, No Answer, etc.
- AI summary — 1–2 sentence overview
Filter and search
Top of the page:
- Date range — quick picks (Today, Yesterday, This Week) or custom
- Outcome — multi-select
- Caller — search by name or number
- Full-text search — searches across transcripts
Inside a call detail
Click any row to open the detail view:
| Section | Contents |
|---|---|
| Audio player | Play, scrub, change speed (0.5x–2x). Skips automatically over silence. |
| Transcript | Time-aligned, click any line to jump to that point in audio |
| Summary | AI-generated overview |
| Actions taken | Appointment booked? Patient created? Transferred to whom? |
| Patient match | Links to the patient record if recognized |
| Tags | Auto-applied (urgent, new-patient, spanish) + manual tags you add |
Spot-checking your AI
A useful weekly routine — open Call Logs, filter to Outcome: Hung Up for the last 7 days, listen to 3–5. These are usually where your AI struggled. Common fixes:
- AI couldn't answer a question → add it to Custom Knowledge
- Caller wanted a service not listed → add the appointment type
- Caller wanted a human → check your transfer rules
What's next
- Understand call recording consent law
- Tune call routing based on what you hear
- Improve answers with custom knowledge