Calls your AI takes are captured for review: audio, transcript, summary, outcome, and any actions taken (booked appointment, transferred, voicemail). Treat Call Logs as your quality-check tool.
Open Call Logs
Click Call Logs in the left navigation. The Call logs tab shows your most recent calls first. The tiles at the top show Calls answered, Calls made, Appointments booked, New patients (or Refills requested), Calls missed, and Hours saved for the period you pick.
Each call shows:
- Caller: name (if matched to a patient record) or phone number
- AI summary: a one-line overview
- Badges for what happened, such as Appointment booked, Appointment rescheduled, Refill request, New patient, Transferred, Campaign, Test, or Possible spam
- When and how long
Filter and search
- Search by phone or caller… matches phone numbers, caller names, and the call's intent.
- Filter opens: Date range, Direction (Outbound, Inbound), Type (such as Reminder, Recall, New patient, Question), Outcome (Appointment booked, rescheduled, cancelled or updated, Transferred to human, Refill requested, New patient), Campaign, and Hide test calls.
Inside a call
Click any call to open its details:
| Section | Contents |
|---|---|
| Recording | Play and scrub through the audio |
| AI summary | A short overview of the call |
| Transcript | The conversation, line by line. Tap a timestamp to jump the audio to that point. |
| Call record | Started, Duration, From, To, and when relevant Placed by, Appointment, Refill, Transfer, or Campaign |
Badges at the top show the caller type and message category, and a link to the campaign if the call was part of one. If the AI flagged the call as possible spam, or the number keeps calling, a Block number button appears. See Block spam calls and texts.
Recording and transcription are included on paid plans and during a trial; on the Free plan, calls aren't recorded.
Spot-checking your AI
A useful weekly routine: open Call Logs, filter Outcome to Transferred to human for the last week, and listen to a few. Also check the Ended early number on the Calls tab of Reports. These are usually where your AI struggled. Common fixes:
- AI couldn't answer a question → add it to your AI's FAQs
- Caller wanted a service not listed → add the appointment type
- Caller wanted a human → check your call routing
What's next
- Understand call recording consent law
- Tune call routing based on what you hear
- Improve answers with your AI's FAQs