Calls, SMS & Voicemail

Recording consent, voicemail, transfers, intake forms, and texting missed callers back.

• Send and receive SMSSMS lives in the Inbox → Messages tab. Send one-off texts to any patient, set up automated appointment reminders, and respond to inbound messages from one shared team thread. Local US numbers require A2P 10DLC; toll-free numbers work immediately after verification.
  1 min
• Review call recordings and transcriptsCalls → Call Logs is your full call history with recording playback, complete transcripts, AI-extracted summaries, and outcome tags. Filter by date, outcome, or caller; click any call to drill in. Recordings respect two-party consent law in 13 states.
  1 min
• Set call routing and forwardingInbound Call Settings let you mix and match — AI-first with transfer-to-human on request, after-hours-only AI, or AI as a backup if your office doesn't pick up. Configure transfer rules, voicemail fallback, and per-location behavior.
  2 min
• Configure appointment remindersReminders cut no-shows by 30–50% on average. FrontDesk sends them automatically via SMS, voice call, or AI conversational voice — at the timings you pick (24h, 1h, custom). Use merge fields like {{patientName}} and {{appointmentDate}} to personalize.
  3 min
• Handle voicemails (transcripts and summaries)Every voicemail is transcribed by OpenAI Whisper and summarized by GPT — usually within 30 seconds of the caller hanging up. You see the summary in your inbox, the full transcript on the call detail page, and you can play the original audio anytime.
  3 min
• Configure after-hours behaviorAfter-hours mode lets you change the AI's behavior outside business hours. Choose voicemail-only, emergency-line routing, or a custom AI greeting that still books non-urgent appointments. Most practices use voicemail-only after 7pm and on weekends.
  3 min