Front Desk Efficiency Scorecard

Your score is based on 15 questions across 5 categories: Phone Handling (4 questions), Scheduling (3), Patient Communication (3), Operations (3), and Technology (2). Each question scores 1-10 points, for a maximum of 150 points total.

A (130-150): Excellent — your front desk is world-class. B (90-129): Good — solid foundation with room for optimization. C (55-89): Average — significant revenue is likely falling through the cracks. D/F (below 55): Critical — your front desk operations need immediate attention.

The Phone Scorecard focuses specifically on phone performance (10 questions). This Efficiency Scorecard assesses your entire front desk operation including scheduling, communication, operations, and technology — giving you a more complete picture.

Focus on the category with the lowest percentage score first — that's where you're losing the most. Phone Handling and Scheduling issues typically have the highest revenue impact since they directly affect patient acquisition and retention.