Due for a visit.Nobody reminded them.
Your recall list knows exactly who's due for a cleaning, an exam, or a booster — but it only works if someone actually calls. Front Desk runs a multi-touch recall cadence for you and books the next visit before patients lapse.
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a call-and-text cadence recovers more than a single postcard or one-and-done call
front-desk hours spent dialing — the list gets worked every month, automatically
of your due and overdue patients is contacted — not just the names staff got around to
The Recall Problem
The report is right there. The follow-through isn't.
Every practice management system prints a recall list. The problem was never knowing who's due — it's finding someone to work the list, consistently, month after month.
The list rots when it gets busy
Recall is the first thing that slips when the phones are ringing. A slow week, a short-staffed month, and suddenly nobody has called the overdue list in ninety days.
One postcard isn't a cadence
A single mailer or a one-and-done call reaches a fraction of your list. Patients are busy — recovery takes a few gentle touches across voice and text, timed a few days apart.
Lapsed patients quietly leave
A patient who misses one recare cycle often never comes back. Every month a name sits unworked, the odds of getting them rescheduled drop.
How It Works
Set the cadence once. It runs every month.
Upload your recall list, choose how you want patients contacted, and Front Desk works it on autopilot — booking the ones who are ready and gracefully following up with the ones who aren't.
Upload your recall list
Export patients due or overdue for recare from your practice management software, or select existing Front Desk patients. Include the visit type and last-seen date.
Choose the cadence
A voice call, an SMS follow-up, and a final touch — you set the channels and timing. The AI references the specific recurring visit each patient is due for.
It books and self-manages
Ready patients book live into your calendar. Anyone who books mid-sequence drops out of the remaining touches automatically. Every outcome is logged.
The Multi-Touch Cadence
Gentle, spaced, and it stops the moment they book.
One reminder is easy to ignore. A thoughtful sequence across voice and text — spaced a few days apart — is how recall lists actually get recovered.
AI voice call
A warm reminder that they're due, with live booking right on the call.
SMS follow-up
A short text with a booking link for patients who missed the call.
Second call
One more friendly attempt at a different time of day.
Sequence ends
The moment they book, the rest of the cadence stops for that patient.
You control every step. Opt-outs are honored instantly and a patient is never contacted after they book, decline, or ask to be removed.
What It Chases
Every kind of recurring visit.
If it happens on a cadence, Front Desk can recall it — tuned to the terminology your specialty actually uses.
Hygiene & cleanings
Six-month recare, perio maintenance, and overdue prophy visits.
Annual exams
Wellness visits, physicals, and yearly check-ups due to roll over.
Boosters & vaccines
Recurring immunizations and seasonal shots patients forget about.
Eye & vision exams
Annual optometry visits and contact-lens renewals coming due.
Pet wellness
Yearly vet exams, vaccine schedules, and preventive-care recalls.
Maintenance treatments
Recurring aesthetic and wellness sessions on a standing cadence.
Why It Wins
A cadence beats a postcard. Every time.
Built-In Compliance
Outreach patients are glad to get.
Recall is outbound contact — so Front Desk ships with the guardrails to keep every campaign inside TCPA and state telephone-solicitation expectations.
Automated-call disclosure
Every AI-voice call opens by identifying itself as an automated call, plus a recording notice.
Instant opt-out
"Stop" by text or "take me off your list" on a call is honored permanently and immediately.
Call windows & caps
Timezone-aware calling windows, daily limits, and attempt caps are enforced automatically.
State mini-TCPA rules
Stricter state solicitation rules are applied automatically, suppressing restricted states unless enabled.
A recall list only works if someone actually works it — every month, every name, without fail. That's exactly the kind of repetitive, easy-to-drop task automation is built for, keeping hygiene chairs full on their natural cycle.
— Why a consistent recall cadence matters
FAQ
Patient recall, answered.
Patient recall calls (also called recare calls) reach patients who are due or overdue for recurring care — a six-month cleaning, an annual exam, a vaccine booster, a routine follow-up. Front Desk works your recall list automatically, calling patients (with AI or your staff) to book their next visit before they lapse.
Recall targets recurring, scheduled-by-cadence care — patients who come in on a regular interval and are now due. Reactivation targets patients with specific diagnosed treatment they accepted but never scheduled. Recall keeps healthy patients on their cycle; reactivation recovers stalled treatment. Front Desk runs both as separate campaigns.
Both. Recall works best as a multi-touch cadence — an AI voice call, an SMS follow-up a few days later, and a final touch if there is still no response. You control the sequence and timing. Every touch honors opt-out instantly, and once a patient books, the remaining reminders in their sequence stop automatically.
Upload a CSV of patients due for recare from your practice management software, or select existing Front Desk patients. Each row can include the visit type and the date they were last seen, so the AI references the right recurring visit and the campaign prioritizes the most overdue patients.
Yes. The AI offers real open slots from your calendar and books the recare visit live, then sends an SMS confirmation. Booked, callback, no-answer, and declined outcomes are all logged so you can measure how much of your recall list you are actually recovering.
Front Desk builds in guardrails: every AI-voice call opens with an automated-call and recording disclosure, honors opt-out and do-not-contact requests instantly (a “stop calling” or “take me off your list” is recorded permanently, mid-call), and enforces timezone-aware call windows, daily limits, and attempt caps. Stricter state “mini-TCPA” rules are applied automatically. You remain responsible for having valid consent for each patient; these safeguards help you stay within TCPA and state telephone-solicitation expectations.
The moment a patient books — on a call, by text, or online — Front Desk removes them from the rest of the recall cadence so they never get a redundant reminder. Everyone else keeps moving through the sequence until they book, decline, or opt out.
Results vary by specialty and how overdue the list is, but a consistent multi-touch cadence recovers far more than a single postcard or one-and-done call. The advantage of automation is that the list actually gets worked every month instead of sitting untouched when the front desk gets busy.
Related
More ways Front Desk fills your calendar.
Patient Reactivation
Recover diagnosed, accepted treatment that patients never got around to scheduling.
AI Outbound Calling
The full outbound platform — recall, reactivation, confirmations, and follow-ups in one place.
Appointment Booking
Inbound calls answered and booked live, 24/7, straight into your calendar.
Keep every patient on their cycle.
Front Desk runs your recall cadence for you — voice and text, every month — and books the next visit live. Plans start at $299/month per location. Try the live demo or start your free trial.
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