FrontDesk gives every location its own number, and you work with numbers one location at a time.
One number per location
Each location holds one active number. To manage a location's number, switch to that location at the top of the page (see Switch between locations) and open Settings → Phone & SMS. The Calls tab shows the number with a badge for its state, "in service since" the month it was activated, and a Test call button. The badge reads Answering calls for a working number, Answering until (date), then released when a release is scheduled, and Suspended · not answering calls or Being released when the number isn't taking calls (no Test call button then). The page reminds you: "One number per location. Switch locations at the top to manage another."
A location without a number shows Set up a phone number, which takes you through getting one; see Get a phone number.
Allowance
| Plan | Locations and numbers included |
|---|---|
| Free | 1 |
| Pro | 1 |
| Elite | 3 |
| Custom / Enterprise | as agreed |
Numbers inside the allowance are included in your plan. An add-on number beyond it is billed monthly at the price shown when you buy it and needs a card on file under Settings → Billing. Exceeding the allowance shows "Your Plan plan includes N phone number(s). Upgrade your plan to add more numbers."
Changing or releasing a number
A location cannot hold two numbers, so to change one you release it first. Only the account owner can release a number. In the Inbox, open the gear menu at the top right, choose Phone number & billing, then Release Number and Yes, Release. The number keeps working for 7 more days, and Keep this number cancels the release until then; after that it goes back to the carrier and cannot be recovered. Moving a number between locations, or renaming it, is done by support for now; a move needs an owner or admin who belongs to both locations. Buying a number needs an owner or admin who belongs to that location.
Texting
Texting registration belongs to the organization, not to a number: complete it once on the Texting tab and every number uses it once approved. See Turn on texting.