If callers, patients, and search results all know your existing number, you don't want to change it. Porting brings that number into FrontDesk so your AI can start answering it without any disruption.
What you'll need before starting
- A recent bill (within 30 days) from your current carrier showing the number and the account name/address
- The account number with your current carrier
- An account PIN or passcode if your carrier uses one
- A Letter of Authorization (LOA) signed by an authorized account holder — we'll generate the PDF for you to sign
How to submit a porting request
- Open Settings → Phone → Porting tab.
- Click New Porting Request.
- Fill in:
- Number(s) to port (you can port several at once if they're on the same account)
- Current carrier info — name, account number, PIN, billing name and service address
- The authorized contact who can sign the LOA
- Download the generated LOA, sign it, and upload the signed PDF.
- Click Submit. Status moves from
drafttosubmitted.
What happens next
Behind the scenes we submit your port to Twilio's Porting API. Status progresses through:
| Status | What it means |
|---|---|
submitted | We've received your request and forwarded to the carrier |
in_progress | Carriers are coordinating the transfer |
pending_foc | Awaiting Firm Order Commitment date from your old carrier |
scheduled | FOC date confirmed — cutover scheduled |
completed | Number is live in FrontDesk |
We poll for status changes every 5 minutes and send you an email and in-app notification at every status change. The new PhoneNumber record appears automatically when the port completes.
Get a number to use right now
Don't wait 2–4 weeks to start. Purchase a local number for $2/month, set up your AI on it, and run real calls. When your ported number arrives, switch your forwarding/marketing over and release the temporary number.
What's next
- Register for A2P 10DLC so the ported number can send SMS
- Set up call routing once the port completes