Spanish and bilingual calls

On Receptionist → AI Voice, Voice tab, the Answers in control at the top of the Voice card offers English, Spanish or Bilingual. Bilingual starts every call in English and switches to Spanish as soon as the caller speaks it, for the rest of the call, on the same number; Spanish conducts the whole call in Spanish. Both need a Spanish-capable voice, and in those modes the list shows only those: Andrew, Horacio, Antonio, Sophia, Hannah and Brittney. The language and the voice save as soon as you pick them. Switching offers to reset your own greeting to the new language's default. Translate my greeting & knowledge to Spanish rewrites your greeting and the Anything else it should know box; review it and click Save Changes. Text reminders and the online booking page stay in English.

Updated October 3, 20262 min read

Many practices serve callers in two languages. The AI can answer both on one number.

Choose the language

Open Receptionist → AI Voice, Voice tab.
Set Answers in (top right of the Voice card) to English, Spanish or Bilingual. It saves as soon as you pick.
- Bilingual: the AI starts in English and switches to Spanish the moment the caller speaks it, staying in Spanish for the rest of the call.
- Spanish: the whole call is in Spanish.
Pick a voice that speaks Spanish: Andrew, Horacio, Antonio, Sophia, Hannah or Brittney. In Spanish or Bilingual mode these are the only voices listed; until you pick one, the card shows a warning. The voice saves when you click it. These voices have no audio preview, so hear them with a test call.

Switching back to English shows the English voices again; if none is selected, click one.

The greeting and your notes

If you left the greeting blank, the default follows the language: a Spanish-only practice hears "¡Gracias por llamar a [practice]! ¿En qué puedo ayudarle hoy?", and Bilingual greets in English. If you wrote your own greeting, switching language asks Update your greeting?: Reset to default or Keep my greeting. In Bilingual mode a greeting that says hello in both languages works well.

Once a Spanish-capable voice is selected, Translate my greeting & knowledge to Spanish (in the Voice card) and Translate to Spanish (on the Greeting field and on Anything else it should know) rewrite your text in Spanish. They replace the text in the fields without saving, so review the result and click Save Changes. See Customize your greeting and Train your AI on your FAQs. For scripts, use Regenerate Spanish versions on the Call scripts tab; see Call scripts & AI agents.

What stays the same

Booking works the same in both languages: the AI uses your services, availability and rules, and appointments land on the calendar the same way. Confirmations (dates, times, names) are read back in the caller's language.

What is English only

Text and email reminders and the online booking page are in English. Other languages beyond English and Spanish are not offered.

Frequently asked questions

How do I let the AI answer Spanish-speaking callers?

Receptionist → AI Voice, Voice tab: set Answers in to Bilingual and click one of the Spanish-capable voices (Andrew, Horacio, Antonio, Sophia, Hannah or Brittney). Both choices save immediately. Calls start in English and switch to Spanish as soon as the caller speaks it.

Do I need a separate Spanish number?

No. One number handles both. In Bilingual mode the AI answers in English and follows the caller into Spanish; in Spanish mode it answers in Spanish from the first word.

It says my voice does not speak both languages.

The English voices cannot speak Spanish. In Spanish or Bilingual mode the card shows a warning (that your voice doesn't speak both languages and to pick a Spanish-capable voice below, or "Choose a Spanish-capable voice below so your AI can answer in this language") and lists only the voices that can. Click one; it saves when you click it. These voices have no audio preview, so place a test call to hear them.

Does my greeting need rewriting?

If you left the greeting blank, the default follows the language automatically. If you wrote your own, switching language asks Update your greeting?: Reset to default uses the new language's default, Keep my greeting leaves yours. A greeting that says hello in both languages works well in Bilingual mode.

Does the AI know my services and answers in Spanish?

Yes. It works from the same services, hours, knowledge base and notes whatever the language, and answers in the caller's language. To have your own text in Spanish, use Translate my greeting & knowledge to Spanish (greeting and the Anything else it should know box), or Regenerate Spanish versions on the Call scripts tab for scripts.

Are reminders and the booking page in Spanish?

Not yet. Text and email reminders and the online booking page are in English. Calls are the bilingual channel.

Can it speak French, Portuguese or other languages?

No. The choices are English, Spanish and Bilingual (English and Spanish).

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