Your card on file is what we charge every renewal cycle and for any usage overages. Keeping it current avoids service interruptions and the slightly embarrassing "your card was declined" banner.
How to update
- Open Settings → Subscription.
- Scroll to the Payment Method section.
- Click Update Payment Method.
- The Stripe-hosted card form opens — enter the new card number, expiry, CVC, and billing zip.
- Click Save Card.
The new card is active immediately. Any pending failed invoices are auto-retried within a few minutes.
When you should update
- Card expired or expiring — we email you 30 and 7 days before expiry
- Card lost or replaced — your bank issued a new number
- Billing address changed — Stripe uses AVS, so an address mismatch can trigger declines
- Switching to a corporate card — easiest to do at month-end so the proration is clean
Failed payment behavior
If a charge fails, we:
- Email the billing contact within minutes
- Show a banner in the app for all users
- Auto-retry at 3 days, 5 days, and 7 days
- After 14 days of failed payment, the account moves to read-only — your AI keeps answering calls (we'd never let your business go down over billing), but the app blocks new bookings, settings changes, and team invites
- After 30 days, we contact you to discuss options
What's safe to share
Your invoices (Settings → Subscription → Billing History) are safe to forward to your bookkeeper — they include amounts, dates, and the last 4 digits of the card but never the full number.
What's next
- Review past charges in Settings → Subscription → Billing History
- Check current usage in Usage and overages
- Change your plan if your needs changed