The card on file is what FrontDesk charges for your plan at each renewal, for usage over your allowance, and for anything you buy, such as extra minutes. Only the account owner can change it. Other team members see "Only the account owner can change the plan or payment method."
Change your card on a computer
- Open Settings → Billing. The Subscription tab opens first.
- Scroll to Billing history and click Manage billing.
- Stripe's billing portal opens. Add the new card and make it the default there.
- Return to FrontDesk when you're done.
Manage billing appears once you've paid for a plan. On a trial or the Free plan there is no card to change yet: choosing a plan takes you to checkout, where you enter one.
Change your card on a phone
- Open Settings → Billing.
- Tap the card row, for example Visa ending 4242 ("Charged for your plan").
- Tap Update in Stripe.
If no card is saved, the row reads Add a payment method. The card sheet also shows the email address receipts go to.
When a payment fails
When the charge for your plan fails:
- The account owner gets an email with a link to the unpaid invoice.
- The plan card under Settings → Billing → Subscription shows Past Due.
- Home shows a banner: "Your subscription payment failed", with Pay now (it opens the invoice in Stripe) or, if there's no invoice link, Update payment.
Stripe also retries the payment on its own schedule. When the invoice is paid, by a retry or by you, the account goes back to active and the banner clears.
Invoices and receipts
Billing history on the Subscription tab lists each invoice with its date, amount and status (Paid or Open), with a PDF link to download it. The PDFs are fine to send to your bookkeeper: they show the last four digits of the card, never the full number. Manage billing opens the same invoices in Stripe. On a phone, tap Invoices under the plan card.
Don't mix this up with client payments
The Payment methods tab next to Subscription is for your practice's own payments from clients: connecting Stripe, autopay, and cancellation fees. It doesn't change the card FrontDesk charges you. See Card on file and autopay.
What's next
- Check what you've used in Usage and overages
- Change your plan if your needs changed