Every plan includes a monthly allowance. Paid plans bill overage beyond it; the Free plan stops.
See your usage
Open Settings → Billing, Subscription tab. The plan card shows bars for AI minutes, Staff calling and Texts, plus Telehealth and AI notes when your plan includes them, each as used against included, plus the date usage resets. The location switcher at the top of the page shows the same bars. Invoices are listed under Billing history at the bottom of the tab.
See when your minutes will run out
Under the plan card, the Usage forecast shows when this cycle's minutes run out at your current pace, and a chart of usage so far against where it is heading. Pick another allowance from its dropdown to forecast that one instead, and switch between Forecast and Per day views. The dashed line is the projection and the flat line is what your plan includes; where they cross is the date in the heading.
It learns from your own history rather than a flat average: a quiet Sunday is not treated like a busy Monday, a run of busier weeks nudges the projection up, and once you have a year behind you the same month last year is taken into account. A new account sees "Not enough history to predict yet" until there are a few days of use to learn from.
Buy more minutes
On Pro and Elite, and Enterprise plans with a set number of AI minutes, Add AI minutes under the forecast tops you up without changing plan. Only the account owner sees it. It isn't shown on a plan whose AI minutes are unlimited (there is nothing to top up), on the Free plan, or during a trial.
- Drag the slider (100 to 50,000 minutes, in steps of 50). The rate starts at your plan's AI overage rate and drops as the pack grows: 5% off from 250 minutes, 10% from 500, 18% from 1,000, 25% from 2,500 and 32% from 5,000, never below $0.42 a minute. On Pro that runs from $0.65 down to $0.44; on Elite from $0.55 down to $0.42 at 2,500 minutes. For better than that, talk to us.
- The total updates as you drag. Choose Buy minutes, then Pay $… in the confirmation; your card on file is charged once. If there's no card on file, you're asked for one and the purchase carries on.
- The minutes appear immediately, and the card lists what you hold with a receipt link.
Bought minutes are used before any overage, so you are never charged twice for the same minute. They expire 12 months after purchase and are not refundable, so buy what you expect to use within the year. The one exception: if your card is charged but the minutes can't be added, the charge is refunded automatically and the card says "Your card was charged but the minutes could not be added, so the charge has been refunded. Please try again." Pressing Buy twice, or buying from two tabs at once, can't buy twice: the second is told a purchase is already going through. If a bigger plan would cost less than the pack for what you actually use, the card tells you before you buy.
What happens when the new month starts
Your plan's minutes come back in full and are spent first. Bought minutes sit behind them as a reserve and are only touched once the plan's allowance is gone, so a quiet month costs you nothing from the reserve, and whatever is left carries over to the next one.
For example, on Elite with 1,150 minutes a month and a 500-minute pack: use 1,300 minutes and the 1,150 come from your plan and 150 from the pack, leaving 350. The next month starts at 1,150 plan minutes again, with those 350 still waiting behind them.
Where your bought minutes show
- Settings → Billing, on the plan card: the AI minutes meter reads e.g.
540 / 1,150 +350 bought, and the bar measures against the two together. - The same meter in the location panel at the top of every page: tap your practice name, then the plan usage row.
- The Add AI minutes card, which shows the balance as minutes in reserve and lists each pack with how much is left, when it was bought and when it expires.
Buying a lot at once
The slider goes up to 50,000 minutes, so a busy practice can cover a whole month or more in one purchase. The discount stops growing at 5,000 minutes, so from 10,000 the card shows This is contract territory: if that is every month rather than one busy stretch, a plan sized for that volume costs less than repeating the purchase. Talk to us about a plan this size sends us your numbers. Buying is still available either way.
Enterprise accounts with a set number of AI minutes can buy packs at their contract rate too (an Enterprise plan with unlimited minutes has no card to show). When your usage has outgrown the contract, the card shows what a bigger allowance would look like at a better per-minute rate and an Ask us about this button sends us your numbers. It is an indication, not a quote, and nothing changes or is charged until we agree it with you.
Get an alert before an allowance runs out
Under the plan card, the Usage alerts card has one row of percentages that covers every allowance, and below it each allowance on your plan with a usage bar and a tick wherever an alert will fire. It is on from the start at 50%, 90% and 100%, so there is nothing to set up. Anything that stops at 100% rather than billing overage is marked Stops at 100%.
- After Email me at, tap a percentage to switch it on (it turns green) or off: 50%, 75%, 80%, 90% or 100%. Choose up to six. They apply to every allowance.
- For any other number, choose Other, type it and press Enter. A percentage above 100 is allowed, which is useful for keeping an eye on overage. Switching them all off means no alerts at all, and Reset to 50%, 90%, 100% puts the standard set back.
- To watch one allowance differently from the rest, choose Set different percentages per allowance at the bottom of the card. Each allowance then gets its own row of percentages; Use the same percentages for everything goes back to one set.
- The card shows who is emailed. Choose Add people to include up to five more addresses, pressing Enter after each; the account owner and the billing email always get it.
- There is no Save button: each change saves on its own and Saved appears at the top of the card. The switch beside it turns all usage alerts off or on.
The first time usage crosses a percentage in a usage cycle, the email goes out and owners and admins also get an in-app notification. The email leads with how much you have left and what it was spent on, and only mentions the rate once the allowance is actually gone. Where it points depends on your plan: Pro can compare plans, Elite and Enterprise are asked to contact us, because more minutes on those plans are arranged with a person. Each percentage alerts once per allowance per cycle, and if one long call jumps several percentages at once you get a single alert for the highest. Only the account owner sees this card.
What each plan includes
| Free | Pro | Elite | Enterprise | |
|---|---|---|---|---|
| Price | $0 | $299/mo ($2,990/yr) | $599/mo ($5,990/yr) | custom |
| AI minutes | 15 | 500 | 1,150 | custom |
| Staff calling minutes | 60 | 500 | 1,000 | custom |
| Texts (sent + received) | 100 | 2,000 | 5,000 | custom |
| Web chat sessions | 0 | 500 | 2,000 | unlimited |
| Telehealth minutes | 0 | 1,500 | 6,000 | custom |
| AI note minutes | 0 | 300 | 1,000 | custom |
| Locations and phone numbers | 1 | 1 | 3 | custom |
| Domains per practice | 1 | 3 | 10 | unlimited |
Minutes are counted to the second. Texts count per message in both directions. See What counts as a minute.
Overage
Usage resets every month on your billing date (the 1st when there is no billing date yet). On annual plans it still resets monthly, on the day of the month the plan started.
On Pro and Elite, usage beyond the allowance is billed when usage resets and appears as lines on your next invoice; on an annual plan it is billed each month on its own invoice rather than waiting for the yearly renewal ("AI Minutes overage (2026-08): 40.0 min × $0.65/min", "Text overage (2026-08): 120 texts × $0.020/text"). An annual plan's monthly overage invoice is titled "Usage overage" with the month.
| Rate | Pro | Elite |
|---|---|---|
| AI minute | $0.65 | $0.55 |
| Staff calling minute | $0.05 | $0.04 |
| Text | $0.02 | $0.015 |
| Telehealth participant-minute | $0.08 | $0.02 |
| AI note minute | $0.15 | $0.10 |
| AI chat booking conversation | $0.10 | $0.08 |
The Free plan has no overage. Its AI receptionist answers calls until the month's 15 AI minutes are used, texts send until 100 have been sent or received, and staff calling runs to 60 minutes; then each stops until usage resets on the 1st, and nothing is ever billed for going past. The messages read "You've used your Free plan's 15 AI minutes this month. Upgrade to a paid plan to keep going." and "You've used your Free plan's 100 texts this month. Upgrade to a paid plan to keep going." Calls the AI places for you (AI Agent Calls, AI voice reminders, campaigns) need a paid plan: "Outbound AI calls are available on paid plans. Upgrade to have your AI place calls." Free can't buy minutes or lift a cap. Texts go out once your number is registered for texting, which on Free needs a card on file; registering is free and the card isn't charged for it (see Turn on texting).
If overage billing is switched off
A paid account with overage switched off stops at each allowance instead of being billed. To get through one busy month without turning overage on for everything, the account owner can lift one cap for the current cycle: open Settings → Billing, pick the allowance in the usage forecast, and choose Keep it running this cycle. That allowance carries on and anything past it is billed at the rate above. The lift ends by itself when usage resets: the cap comes back, and nothing else about the account changes.
The trial
New accounts start a 14-day trial of Pro features with a one-time allowance of 50 AI minutes, 500 staff calling minutes and 2,000 texts. The allowance does not reset during the trial, and there is no overage: when one runs out, that feature stops (the AI receptionist stops answering, texts stop sending, AI campaigns pause) until you choose a plan. When a campaign pauses itself, the account owner, the location's admins and managers, and whoever set up the campaign get an email and an in-app notification saying why. The message reads, for example, "You've used all 50 AI minutes included in your free trial. Choose a plan to keep going." A trial cannot buy extra minutes or lift a cap. When it ends, the account moves to Free unless a plan is chosen. The website builder needs a paid plan. Texting registration needs a paid plan or, on a trial or Free, a card on file; registering is free and the card isn't charged for it (see Turn on texting).
Add-ons
Within the allowance, locations, phone numbers and domains are included. Beyond it, an add-on phone number is $20 a month and needs a card on file; domains are billed yearly at the price shown when you buy (Buy a domain).
When to upgrade
Regular overage on Pro is the signal: past roughly 460 AI minutes of overage a month, Elite costs less and every rate is lower. Under your allowance two months running, consider the smaller plan. See Upgrade or downgrade your plan.