How to cancel
- Go to Settings → Subscription.
- Scroll to Cancel Subscription and click the button.
- You'll see a 2–3 step flow:
- Step 1 — Reason. Tell us why. This isn't a gate; it just lets us learn.
- Step 2 — Retention offer (sometimes). If you've never had one, you may see a one-time discount offer to stay. Decline if you want to keep going.
- Step 3 — Confirm. You'll see the exact date paid features will stop. Click Confirm.
Once confirmed, your subscription is flagged "Cancelling" with a tag like Cancels on [date]. You stay on your current plan until that date.
What happens day-by-day after you cancel
| Day | What happens |
|---|---|
| Day of cancel | Subscription marked "cancel at period end." Paid features keep working. No new charge. |
| Every day until period end | The AI keeps answering, calls keep flowing, every feature stays on. |
| End of billing period | Plan drops to free. Paid features (extra minutes, advanced tools, multiple locations beyond the free limit) turn off. Email notifications to your team about billing stop. |
| ~30 days after period end | FrontDesk-provisioned phone numbers are released back to the carrier pool. Port out before this if you want to keep the number. |
| Ongoing | Call logs, transcripts, recordings, and appointments remain visible on the free plan. You can re-subscribe anytime and pick up where you left off. |
Pause? Not exactly — here's what to do instead
There's no "pause for a month and resume" button. Practical alternatives:
- Downgrade to a smaller plan. If your usage is temporarily low (slow season, vacation closure, transition between practices), drop to the smallest plan that covers your real minutes. See Upgrade or downgrade your plan.
- Cancel and re-subscribe later. Data stays, settings stay. The only thing at risk is the phone number — see below.
- Contact support for a defined hold. If you have a specific reason (medical leave, practice sale in progress, etc.), email support with the date range. We sometimes accommodate this manually.
Keeping your phone number
If you have a number FrontDesk provisioned for you, it's billed as part of your plan. After cancellation:
- During the rest of the billing period: the number still works.
- After period end: the number is released back to the carrier pool within roughly 30 days.
If you want to keep the number, you have two options:
- Stay on a paid plan (even the smallest tier) so we keep the number active.
- Port the number out to another carrier before the 30-day window closes. The receiving carrier will run the port — give them the FrontDesk number and they'll handle the LOA.
If you originally ported your number in, you can port it back out the same way. See Port your existing number for the porting process from the other direction.
I changed my mind
Before your cancel date hits: Settings → Subscription → Reactivate Subscription. One click and you're back to a normal active state.
After your cancel date: re-subscribe by picking a plan in Settings → Subscription. All your historical data is still there.
What about my team's access?
Your team logins still work on the free plan, just with reduced features. If you want to fully close the account and delete everything, contact support after cancellation and we'll process an account deletion (subject to any legal retention requirements like HIPAA records).