Website Hosting Terms

2.1 Ownership and License

You retain ownership of all text, images, logos, trademarks, and other materials you upload to or publish through the Website Service ("Site Content"). To operate the Website Service, you grant Front Desk a non-exclusive, worldwide, royalty-free license to host, store, copy, cache, reproduce, resize, display, and transmit your Site Content solely as necessary to build, preview, and serve your website and to provide related support. This license ends when your Site Content is removed from the Website Service, except for copies retained in routine backups and caches for a limited period.

2.2 Your Responsibility for Site Content

You are solely responsible for your Site Content and for its accuracy, legality, and compliance with applicable law and professional rules. Without limiting the foregoing, you represent and warrant that:

• You own or have the necessary rights, licenses, consents, and permissions to use every image, photograph, logo, and other material you upload, including model releases for identifiable people, written permission from staff whose names, photographs, or biographies appear, and rights to any stock imagery;
• Any testimonials, reviews, before-and-after images, or outcome claims comply with applicable advertising, consumer protection, and professional licensing rules, including rules that govern healthcare advertising in your jurisdiction, and any patient or client information they contain is used only with a valid, HIPAA- compliant authorization;
• Your Site Content does not infringe or misappropriate any third party's intellectual property, privacy, or publicity rights, and is not defamatory, deceptive, obscene, or otherwise unlawful;
• Your Site Content includes any disclosures required of your profession (such as license numbers, supervising physician information, or disclaimers) and does not make claims you cannot substantiate.

2.3 No Protected Health Information

Your published website is publicly accessible. You agree not to include protected health information, patient or client names or identifiers, clinical records, or any other confidential information in your Site Content, and not to use the Website Service to collect such information outside the Front Desk platform. Visitor interactions that route into the Front Desk platform (for example, online booking, assessment requests, digital intake, and client portal links) are governed by the Terms of Service, our Privacy Policy, and, where applicable, the Business Associate Agreement.

2.4 Uploaded Images

Images you upload are stored in Front Desk's public content storage, organized by practice and page, and are served directly to website visitors. Anyone with the image's address can view it; do not upload images you would not display on your website. Front Desk may automatically resize, re-encode, straighten, and remove embedded metadata (such as camera location data) from uploaded images, and may limit file types and sizes. Removing an image from your site or deleting it in the editor removes it from storage, subject to caches and backups.

3.1 Front Desk Subdomain

Front Desk assigns your website an address under a Front Desk domain (for example, yourpractice.sites.frontdesk.care). That address is provided as part of the Website Service and remains the property of Front Desk. You acquire no rights in it, Front Desk may change or reclaim it (with notice where practicable, for example to resolve a conflict or address abuse), and it stops resolving when your website is taken offline or your subscription ends.

3.2 Your Own Domain

You may connect a domain name that you own or control. Front Desk does not register, sell, renew, or transfer domain names; your relationship with your registrar, including registration fees, renewals, ownership disputes, and contact information, is solely between you and the registrar. You are responsible for configuring the DNS records the Website Service displays, for keeping your domain registration current, and for connecting only domains you are authorized to use. By connecting a domain, you authorize Front Desk to obtain, renew, and install TLS/SSL certificates for that domain from a publicly trusted certificate authority on your behalf so that your website is served securely.

3.3 Changes and Disconnection

You may change or disconnect your domain at any time from your Front Desk settings. Front Desk may stop serving your website at a domain that no longer points to the Website Service, that is subject to a dispute, or that is used in violation of the Terms. Front Desk is not responsible for downtime, lost traffic, or search-ranking changes that result from DNS or registrar changes, propagation delays, expired registrations, or misconfiguration on your side.

4.1 Generated Content

The Website Service can draft page copy from your account information, including with artificial intelligence. Generated content is a starting point. You are responsible for reviewing, editing, and approving every page before you publish it, and for anything published under your practice's name. Front Desk does not warrant that generated content is accurate, complete, or suitable for your practice.

4.2 Template Legal Pages

The Website Service generates template privacy, terms, and accessibility pages for your website. These templates are general in nature, are provided for convenience only, and are not legal advice. They may not reflect the laws that apply to your practice or the actual data practices of your website. You are responsible for reviewing them with your own counsel and for maintaining a privacy policy that accurately describes your website.

4.3 Accessibility

Front Desk designs its website templates to meet WCAG 2.1 Level AA for the elements Front Desk controls, such as layout, color contrast, keyboard navigation, and structure. Accessibility of your published website also depends on the Site Content you supply, including image descriptions, readable text, and any embedded material. Front Desk does not warrant that your website, as published by you, meets any particular accessibility standard or legal requirement.

4.4 Search Engines

The Website Service includes search-engine features such as page titles, structured data, and sitemaps. Search engine ranking depends on many factors outside Front Desk's control. Front Desk makes no guarantee regarding indexing, ranking, traffic, leads, or bookings.