Industry Tips
9 articles
The Future of AI in Patient Communication: Trends to Watch
AI is reshaping healthcare communication from the front desk to population health outreach. Derrick McDowell explains the trends, risks, and practical steps healthcare organizations should watch as AI becomes part of everyday patient experience.
Best Practices for Training Your AI Receptionist: Ensuring Optimal Performance
Derrick McDowell shares practical best practices for training an AI receptionist, from setup and custom responses to performance tracking, ethics, integrations, and ROI. Learn how healthcare practices can improve call handling without losing the human touch.
Leveraging AI for Insurance Verification in Medical Practices
AI insurance verification helps practices confirm eligibility faster, reduce claim denials, and improve patient communication. Jeri Hicks shares practical front-desk lessons for choosing, implementing, and measuring AI-powered insurance workflows.
The Role of AI in Reducing Patient Anxiety Before Appointments
Patient anxiety often begins before the visit—during scheduling, paperwork, and uncertainty about what to expect. Learn how AI in healthcare improves appointment preparation, reduces no-shows, and boosts satisfaction.
Maximizing Patient Retention: Proven Strategies for Healthcare Practices
Patient retention is the foundation of sustainable healthcare practice growth. Learn practical strategies to reduce churn, improve access, and build patient loyalty with measurable workflows.
Adapting to Telehealth: Essential Tips for Integrating AI Receptionists
Telehealth makes your phone and text channels the new waiting room. Learn practical tips for integrating AI receptionists to streamline scheduling, reduce no-shows, and improve the virtual patient experience.
AI Receptionist for Dental Offices: Use Cases, Call Flows, Costs, and a 14-Day Launch Plan
Dental phones are a major source of lost bookings and patient frustration. This guide explains how an AI receptionist for dental offices handles calls, what it shouldn’t do, sample call flows, costs/ROI, HIPAA basics, and a 14-day rollout plan.
AI Receptionist for Dental Offices: Use Cases, Call Flows, Costs, and a 14-Day Launch Plan (2026)
Dental phones break from missed calls, hold time, and constant interruptions. This guide explains how an AI receptionist can automate scheduling, after-hours coverage, FAQs, confirmations, and emergency routing—plus costs, HIPAA basics, KPIs, and a 14-day launch plan.
Dental Office Phone System Playbook: How to Stop Missing Calls and Book More Patients
A practical 14-day playbook to reduce missed calls, shorten hold times, improve new-patient conversion, and build a reliable dental phone workflow.