Question 1

How many locations can FrontDesk Enterprise support?

Accepted Answer

There is no limit. We currently support organizations with 2 to 500+ locations. The platform scales horizontally — adding a new location takes minutes, not weeks.

Question 2

Can each location have its own AI voice and personality?

Accepted Answer

Yes. Each location can have a unique voice, greeting, scheduling rules, and brand personality while sharing organization-level policies, training, and reporting.

Question 3

What PMS/EHR systems does the enterprise plan integrate with?

Accepted Answer

We integrate with all major platforms: Dentrix Enterprise, Denticon, Open Dental, Eaglesoft, athenahealth, Cerbo, DrChrono, Nextech, and more. Custom API integrations are available for proprietary systems.

Question 4

Is FrontDesk HIPAA compliant for enterprise healthcare?

Accepted Answer

Absolutely. FrontDesk is HIPAA compliant with signed BAAs, SOC 2 Type II certified, and implements end-to-end encryption. We support SSO/SAML for enterprise identity management.

Question 5

How does pricing work for multi-location organizations?

Accepted Answer

Enterprise pricing is based on location count and call volume, with significant volume discounts. Contact our enterprise team for a custom quote tailored to your organization.

Question 6

What does the onboarding process look like for large rollouts?

Accepted Answer

Our enterprise team manages the full rollout — from initial pilot locations to organization-wide deployment. We provide a dedicated onboarding specialist, phased rollout planning, and staff training for each wave.

Question 7

Can we pilot FrontDesk at a few locations before a full rollout?

Accepted Answer

Yes, and we recommend it. Most enterprise customers start with 2-5 pilot locations, measure results for 30-60 days, then expand. We provide detailed pilot reports to support your expansion decision.

Question 8

Do you offer a white-label or co-branded option?

Accepted Answer

Yes. Enterprise customers can white-label the FrontDesk platform, including custom hold music, branded patient confirmations, and custom caller ID display.

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