Phone Scripts
Physical Therapy Front Desk Script
Scripts for referrals, direct access, visit limits, and plan-of-care scheduling
About This Template
Physical Therapy Front Desk Script
Physical therapy front desks juggle things other offices never see: referrals and direct access, visit limits and authorizations, auto and workers' comp claims, and keeping patients coming two or three times a week. This script covers each call, from the first referral to discharge.
Physical Therapy Front Desk Script: Preview
Plan of Care
"Your first visit is an evaluation, about 60 minutes. Most patients then come 2 to 3 times a week. I can book your evaluation on [Day] at [Time] and hold your first few follow-ups at the same time each week."
Cancellation Save
"Consistency really matters for your recovery, so let's move it rather than skip it. I can do [Day] at [Time] or [Day] at [Time]."
The full template includes 8 sections with complete scripts, checklists, and implementation guides ready to customize for your practice...
What's Included
Everything in the Physical Therapy Front Desk Script
A complete, ready-to-use resource you can customize for your practice in minutes.
New patient call with referral collection
Direct access script (no referral)
PT benefits verification checklist (visit limits, authorizations)
Auto accident and workers' comp intake details
Evaluation plus plan-of-care booking script
What-to-bring script
Cancellation save script
Re-evaluation and discharge scripts
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Why Use This Template
Benefits for your practice
Practices using standardized scripts and templates see measurable improvements in efficiency and patient satisfaction.
Book the whole plan of care, not just the evaluation
Avoid denied visits from missed authorizations
Handle direct access questions correctly
Cut cancellations that stall recovery
Turn discharges into reviews
FAQ
Common Questions
Quick answers about the Physical Therapy Front Desk Script.
The template is delivered as a professionally designed PDF that you can print or use digitally. It's ready to customize with your practice name and details.
Yes! We just ask for your email so we can send you the download link and occasional practice management tips. You can unsubscribe anytime.
Absolutely. The template includes placeholder text (shown in brackets) that you replace with your practice-specific information. It's designed to be customized in under 15 minutes.
This template is designed for: Physical Therapy. The language and scenarios are tailored for healthcare and wellness practices, but the core framework works for any service-based business.
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