#healthcare-technology
8 articles
The Challenges of Auto Attendant Systems in Practices
Discover why many practices are moving away from auto attendant systems and how AI can enhance call handling for better patient experiences.
Leveraging Technology to Enhance the Patient Experience
Healthcare technology can improve access, engagement, safety, and retention—but only when it is built around real patient behavior. Jeri Hicks shares practical front-desk lessons for using EHRs, telemedicine, portals, AI reception, and feedback loops to create a better patient experience.
Integrating AI into EHR Systems: Best Practices for Healthcare Providers
AI EHR integration can reduce documentation, improve patient satisfaction, and make healthcare operations more proactive. Derrick McDowell shares practical best practices for choosing workflows, managing risk, and implementing AI safely in small and mid-sized practices.
Choosing the Right AI Tools for Your Healthcare Practice
A practical guide to selecting healthcare AI tools that improve patient care, reduce administrative workload, and integrate safely with your systems. Learn what to evaluate before adopting AI in your practice.
Creating a Seamless Patient Experience: Strategies for Engagement and Satisfaction
Patient experience is shaped by every touchpoint, from the first call to follow-up care. Jeri Hicks shares practical strategies for improving access, communication, engagement, and satisfaction in healthcare practices.
Integrating AI Solutions into Practice Management: A Step-by-Step Guide
Learn how to integrate AI into practice management without overwhelming your team. Jeri Hicks shares a practical rollout plan for scheduling, patient communication, revenue workflows, compliance, and staff training.
The Impact of AI on Patient Engagement: Strategies for Success
AI is reshaping patient engagement by improving communication, scheduling, education, telehealth, and follow-up. Jeri Hicks shares practical strategies from front-desk operations to help healthcare practices implement AI successfully.
Adapting to Telehealth: Essential Tips for Integrating AI Receptionists
Telehealth makes your phone and text channels the new waiting room. Learn practical tips for integrating AI receptionists to streamline scheduling, reduce no-shows, and improve the virtual patient experience.