#patient-engagement
15 articles
Building a Patient-Centric Culture in Healthcare Practices
Discover how to foster a patient-centric culture that enhances patient experience and boosts your practice's revenue through effective operational strategies.
Exploring the Future of Patient Engagement in 2027
Discover key trends shaping the future of patient engagement and learn how technology can enhance patient experiences in healthcare.
AI Chatbots in Healthcare: Transforming Patient Engagement
Discover how AI chatbots in healthcare can improve patient interactions, reduce call volume, and enhance the efficiency of medical practices.
Leveraging Technology to Enhance the Patient Experience
Healthcare technology can improve access, engagement, safety, and retention—but only when it is built around real patient behavior. Jeri Hicks shares practical front-desk lessons for using EHRs, telemedicine, portals, AI reception, and feedback loops to create a better patient experience.
Choosing the Right AI Tools for Your Healthcare Practice
A practical guide to selecting healthcare AI tools that improve patient care, reduce administrative workload, and integrate safely with your systems. Learn what to evaluate before adopting AI in your practice.
Streamlining Your Practice Management with AI: Essential Tools and Strategies
AI practice management can reduce missed calls, automate scheduling, improve intake, and support revenue cycle workflows. Jeri Hicks shares practical strategies from years managing dental front desks and scaling operations across multiple locations.
Integrating AI into Practice Management Systems: A Guide for Healthcare Providers
AI practice management systems can reduce front-desk overload, improve patient engagement, and help practices operate more predictably. This guide explains key features, vendor options, costs, risks, and how to implement AI without disrupting your team.
Optimizing Patient Intake with AI: A Comprehensive Guide
AI patient intake can reduce front-desk workload, improve patient engagement, and make intake data cleaner before the visit. Derrick McDowell explains what to automate, what to measure, and how to choose the right solution.
Creating a Comprehensive Patient Outreach Program for Growth
A strong patient outreach program helps practices reduce no-shows, reactivate patients, and close care gaps. Here’s how to plan, automate, and measure outreach that drives growth.
Creating a Seamless Patient Experience: Strategies for Engagement and Satisfaction
Patient experience is shaped by every touchpoint, from the first call to follow-up care. Jeri Hicks shares practical strategies for improving access, communication, engagement, and satisfaction in healthcare practices.
Integrating AI Solutions into Practice Management: A Step-by-Step Guide
Learn how to integrate AI into practice management without overwhelming your team. Jeri Hicks shares a practical rollout plan for scheduling, patient communication, revenue workflows, compliance, and staff training.
How AI Technology is Revolutionizing Patient Scheduling in Healthcare
AI patient scheduling is transforming how healthcare practices book visits, reduce no-shows, and manage staff workload. Jeri Hicks shares practical lessons from running high-volume front-desk teams and explains what to look for in modern scheduling technology.