Built for IT Administrators
AI That Meets Your Security Standards
Adding AI to your phone system sounds great until you check the compliance boxes. FrontDesk was built for healthcare IT — HIPAA compliant, encrypted, auditable, and API-accessible from day one.
The Problem
Healthcare AI Must Be Enterprise-Grade
These challenges are costing you time, money, and patient satisfaction every single day.
HIPAA Compliance Is Non-Negotiable
Most AI tools aren't built for healthcare. They lack BAA support, encryption requirements, and audit trails. Deploying non-compliant tools puts your organization at risk.
Integration Complexity
Your practice runs on Dentrix, Open Dental, Cerbo, or another PMS. Any new tool that doesn't integrate creates data silos and manual work.
Security Review Takes Months
Every new vendor needs security questionnaires, architecture review, penetration test results, and incident response documentation. Most AI startups can't provide these.
Vendor Lock-In Concerns
If the AI platform goes down or you need to switch, what happens to your phone system? Downtime means missed patients and lost revenue.
The Solution
How FrontDesk helps it administrators
HIPAA-compliant AI that integrates with your stack — powered by AI that understands healthcare.
HIPAA-First Architecture
FrontDesk was built for healthcare from day one. BAA included, all data encrypted in transit (TLS 1.3) and at rest (AES-256), PHI handled per HIPAA guidelines.
PMS/EHR Integrations
Native integrations with Dentrix, Open Dental, Cerbo, and others. Appointments, patient data, and provider schedules sync automatically.
Full API Access
REST API and webhooks for custom integrations. Build workflows, sync data, and extend FrontDesk to fit your technology stack.
Enterprise-Grade Reliability
99.9% uptime SLA with automatic failover. If FrontDesk is unreachable, calls forward to your backup number seamlessly.
Before vs After
What changes with FrontDesk
See the difference AI-powered call handling makes for it administrators.
Key Features
Features it administrators love
Purpose-built capabilities designed around your daily responsibilities.
HIPAA Compliance
BAA included with every plan. All data encrypted at rest (AES-256) and in transit (TLS 1.3). PHI handling follows HIPAA Security Rule requirements.
PMS Integrations
Native integrations with Dentrix, Open Dental, Cerbo, and more. Appointments and patient records sync automatically without manual intervention.
REST API & Webhooks
Full API access for custom integrations. Real-time webhooks for call events, appointment bookings, and patient updates.
Audit Trail
Every call, action, and data access is logged with timestamps and user attribution. Exportable logs for compliance audits.
SSO & Access Control
Role-based access control with provider, manager, and admin roles. Enterprise plans include SSO integration.
Uptime & Failover
99.9% uptime SLA. Automatic call forwarding to backup numbers if any issue is detected. Zero-downtime deployments.
FAQ
Common questions from it administrators
Everything you need to know about FrontDesk for your role.
Yes. FrontDesk is HIPAA compliant with BAA included in every plan. All PHI is encrypted at rest (AES-256) and in transit (TLS 1.3). We follow HIPAA Security Rule requirements for access controls, audit logging, and data handling.
We have native integrations with Dentrix, Open Dental, Cerbo, DrChrono, and others. For systems without native integration, our API and webhooks enable custom connections.
Yes. We provide SOC 2 reports, penetration test results, architecture documentation, data flow diagrams, and completed security questionnaires upon request under NDA.
Our 99.9% uptime SLA includes automatic failover. If our systems detect any issue, calls are automatically forwarded to your configured backup number with zero patient impact.
Yes. Full REST API with comprehensive documentation, webhooks for real-time events, and sandbox environment for testing. Available on Professional and Enterprise plans.
Each organization's data is logically isolated with organization-level access controls. No cross-tenant data access is possible. Enterprise clients can request dedicated infrastructure.
Explore More
FrontDesk for other roles
See how FrontDesk helps your entire team.
Ready to transform how it administrators work?
HIPAA-compliant AI that integrates with your stack. Start with FrontDesk today — setup takes less than 24 hours.
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