Free Tool
Patient Satisfaction Survey Builder
Create a customized patient feedback survey for your practice. Choose a specialty template, add questions, and export — completely free.
Step 1
Choose a specialty
Start with a pre-built template tailored to your practice type.
Step 2
Customize your survey
Edit the intro, reorder questions, and change question types.
Preview
Survey preview
This is how your survey will look to patients.
Patient Satisfaction Survey
We value your feedback! Please take a moment to share your experience at our dental office.
1. How would you rate your overall dental visit today?
2. How easy was it to schedule your appointment?
3. How would you rate the friendliness of our front desk staff?
4. How comfortable were you during your procedure?
5. Did the dentist explain your treatment clearly?
6. How clean and comfortable was our office?
7. How long did you wait past your appointment time?
8. How likely are you to recommend our practice to friends and family?
9. What could we do to improve your experience?
Frequently Asked Questions
Patient satisfaction surveys help you identify service gaps, improve retention, boost online reviews, and demonstrate commitment to quality care. Practices that regularly survey patients see 15-20% higher review conversion rates and catch issues before they become negative reviews.
Keep surveys to 5-10 questions for optimal completion rates. Longer surveys (15+) see significant drop-off. Include a mix of scaled questions (for data analysis) and at least one open-text question (for qualitative insights). An NPS question is valuable for tracking overall satisfaction over time.
Net Promoter Score (NPS) measures how likely patients are to recommend your practice on a 0-10 scale. Scores of 9-10 are "promoters," 7-8 are "passive," and 0-6 are "detractors." Your NPS = % promoters − % detractors. Healthcare practices average NPS of 38; world-class is 70+. It's a leading indicator of growth.
Send surveys within 24 hours of the visit for the most accurate and highest response rates. SMS surveys get 3x more responses than email. Follow up once if no response. Avoid surveying on weekends or late evenings for best results.
FrontDesk's AI receptionist can collect post-visit feedback via automated follow-up calls or texts, detect dissatisfied patients and escalate to your team, and help turn positive feedback into online reviews — all running automatically in the background.
Automate patient feedback collection
FrontDesk's AI receptionist follows up with patients after visits, collects satisfaction data, and helps you turn happy patients into 5-star reviews — automatically.
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