Free Tool
Patient Wait Time Calculator
See the true cost of making patients wait on hold. Every minute costs you patients, revenue, and reputation.
Hold Time Impact
Enter your practice details to see how much hold time is costing you.
The Cost of Hold Time
At 2 minutes average hold time, here's how it impacts your practice.
Patient Satisfaction: 58/100 (Fair)
Frustration sets in. Patients start checking competitors.
55%
Caller abandonment rate
545
Abandoned calls per month
$45,100
Monthly revenue at risk
15 hrs
Total hold time per month
Abandonment Curve by Hold Time
Zero hold time. Zero missed calls.
FrontDesk AI answers instantly. No patient ever waits on hold again.
Eliminate hold timesFrequently Asked Questions
Studies show the average on-hold time at healthcare practices ranges from 1 to 4 minutes, with some practices exceeding 5+ minutes during peak hours. Even 1 minute feels long to a patient in pain or trying to schedule urgently.
Research consistently shows that patient satisfaction drops sharply after 30 seconds of hold time. By 2 minutes, satisfaction scores drop by 25-40%. After 5 minutes, most patients report a negative experience regardless of the outcome of the call.
Industry data shows approximately 15% of callers hang up after 30 seconds, 33% after 1 minute, and over 60% after 3 minutes. Many of these callers never call back. They simply go to a competitor.
FrontDesk AI answers every call instantly with zero hold time. It can handle unlimited simultaneous calls, so no patient ever waits. It books appointments, answers FAQs, and takes messages, all in real-time, 24/7.
Every second on hold costs you patients
Patients don't wait. FrontDesk AI answers every call instantly: 24/7, no hold times, no missed revenue.
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