Holiday closures stop your AI from booking appointments on days you're closed. Mark a date closed once and it's respected everywhere: phone, chat, and your public booking page.
Where to manage them
Settings → Locations, in the Holiday closures card.
A holiday closure closes the whole location. When only one provider is away, block their calendar with Out of office instead. See Out of office.
You'll see upcoming dates with a switch on each that reads Closed or Open as usual. Common US holidays for the next twelve months are suggested automatically, and a counter shows how many closed days are ahead. Holidays left open are tucked behind Show N more holidays (open as usual).
Set your closures
- Open Settings → Locations and scroll to Holiday closures.
- For each suggested holiday, flip the switch to Closed (or leave it Open as usual if you work that day).
- To add a date that isn't listed, enter a name (for example "Staff retreat") and a date in the row at the bottom, then click Add closure. The trash icon on a row removes it.
- That's it. Changes save the moment you make them.
The most common closed holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day) are pre-selected for you the first time you open the page. Adjust any you don't observe.
Multiple locations
If you have more than one location, each closure row has a scope dropdown:
- All locations: closed everywhere on that date.
- A specific location: closed only there.
This lets each office keep its own holiday schedule from one screen.
How it works on calls
On a closed date, the AI simply has no availability to offer. If a caller asks to book that day, it explains you're closed and offers the next open day instead, the same way it handles a day you're not normally open.
A closed date also changes how calls are routed. It counts as closed all day, whatever that weekday's hours say, so if Answer differently after hours is on (Settings → Phone & SMS → Calls), every call that day takes your night-time route: the AI receptionist, voicemail, or your on-call phone. The Calls tab shows Closed now on that day. If after-hours routing is off, calls ring the same way as any other day. Either way, the AI receptionist treats a closed day as after hours, so it follows what you allowed it to do after hours (for example, only taking a message). See Configure after-hours behavior.
Tip: For a day where you're open but on reduced hours, don't mark it closed. Instead, edit that day's business hours for the location, or add the detail to Custom Knowledge so the AI can mention it.