Set up online booking

Every practice gets a public booking page at book.frontdesk.care/your-slug. Configure which services are bookable, set lead time and cancellation windows, customize the look, and share the link — patients self-serve while you sleep.

Updated May 20, 20262 min read

The booking page is a fully-hosted, mobile-optimized appointment scheduler your patients can use 24/7. No login, no app — just a link.

Turn it on

Open Settings → Online Booking.
Toggle Enable public booking on.
Confirm your slug (defaults to your practice name in kebab-case). This becomes your URL — book.frontdesk.care/your-slug.
Pick which appointment types are bookable (checkbox per service).
Set booking rules:
- Minimum lead time — how soon someone can book (default 24 hours)
- Maximum advance — how far ahead (default 60 days)
- Cancellation window — how late changes are allowed (default 24 hours)
Click Save.

Your page is live immediately at the URL shown at the top.

Customize the look

Same Settings → Online Booking page:

Logo — upload a PNG/JPG (recommended 400x100, max 1MB)
Cover image — optional banner across the top
Brand color — hex code; affects buttons and accents
Welcome message — markdown-supported intro text
Confirmation message — what patients see after booking

Preview updates live in the side panel.

What patients see

A 3-step wizard:

Choose service — your bookable services with duration and price (if set)
Pick a time — calendar showing only available slots based on real provider availability and your hours
Patient info — name, phone, email, optional notes; consent checkbox for SMS reminders

After submitting they get an instant email confirmation and the appointment appears in your Dashboard.

Website button — link book.frontdesk.care/your-slug from your site's "Book Now" button
Google Business Profile — paste it in the Appointment URL field for one-click booking from Search & Maps
Email signatures, instagram bio, post-visit reminder — anywhere a URL fits

For multi-location practices, each location gets its own slug and URL — your patients can also start at your organization landing page which lets them pick a location first.

What's next

Manage your appointment types — control what's bookable
Connect Google Calendar so bookings reach your provider's personal calendar
Diagnose booking issues in Caller couldn't book an appointment

Frequently asked questions

What's my booking page URL?

book.frontdesk.care/<your-slug>. The slug defaults to a kebab-case version of your practice name (Sunny Dental → sunny-dental). You can customize it in Settings → Online Booking.

Can patients book any service?

No — only services where you've enabled "Allow online booking" appear on the public page. Use this to keep complex consultations gated to phone-only.

How far in advance can patients book?

You set it. Min lead time defaults to 24 hours, max defaults to 60 days. Both are configurable per practice from Settings → Online Booking.

Can I require a deposit?

Deposits are on the roadmap but not yet available. Today the booking page collects contact info and confirms the slot — payment happens at the visit.

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