Appointments & Scheduling

Configure appointment types, business hours, calendar sync, and online booking.

• Connect Google CalendarConnect each provider's Google Calendar via OAuth in under a minute. Booked appointments push to the right calendar instantly, and the AI reads free/busy in real time so two callers can't take the same slot.
  2 min
• Set up online bookingEvery practice gets a public booking page at book.frontdesk.care/your-slug. Configure which services are bookable, set lead time and cancellation windows, customize the look, and share the link — patients self-serve while you sleep.
  2 min
• Manage appointment typesAppointment types control what your AI can book and what shows on your online booking page. Each type has a name, duration, optional price, provider assignment, and an online-booking toggle. Templates for your business type are pre-loaded; customize freely.
  2 min
• Troubleshoot calendar syncMost sync problems trace to one of four things — an expired Google token, the wrong calendar selected, a timezone mismatch, or Google events not marked "busy." Walk through this checklist before contacting support.
  3 min
• Manage your waitlistWhen your schedule is full, the AI can add patients to a waitlist with their preferences (provider, day, time). When a matching slot opens, FrontDesk sends a time-limited offer — first to accept gets the slot. Average waitlist fills 2–3 same-week cancellations per month per provider.
  3 min