Appointments & Scheduling

Configure appointment types, business hours, calendar sync, and online booking.

• Connect Google CalendarConnect each provider's Google Calendar via OAuth in under a minute. Booked appointments push to the right calendar instantly, and the AI reads free/busy in real time so two callers can't take the same slot.
  2 min
• Use the calendarThe Calendar is your live schedule. Switch between day, week, and month views, see every provider side by side, and book a new appointment in a few clicks. Drag an appointment to a new time to reschedule it, open any appointment to edit or cancel it, and filter to just the unconfirmed ones. You can import appointments from a CSV, export the current view, and print a day sheet. It's the home screen for everything that happens on your schedule.
  2 min
• Set up online bookingEvery practice gets a public booking page at book.frontdesk.care/your-slug. Configure which services are bookable, set lead time and cancellation windows, customize the look, and share the link — patients self-serve while you sleep.
  2 min
• Set up a multi-location booking pageIf you run more than one location, the organization booking page gives you a single link where patients first choose a location, then book on that location's page. You pick a custom slug, brand it with your logo and colors, and choose which locations appear. Each location's own booking page keeps working exactly as before — this just adds a friendly front door across all of them.
  2 min
• Handle booking requestsWhen your booking page is set to request mode, patient bookings arrive as requests for you to approve instead of booking instantly. The Booking Requests page lists them by status — pending, confirmed, declined, or all — and updates in real time. Open a request to see the patient's details and the time slots they picked, choose one, and confirm to book it (the patient is notified), or decline with a reason. Requests also show up in your Tasks list so nothing gets missed.
  1 min
• Manage appointment typesAppointment types control what your AI can book and what shows on your online booking page. Each type has a name, duration, optional price, provider assignment, and an online-booking toggle. Templates for your business type are pre-loaded; customize freely.
  2 min
• Troubleshoot calendar syncMost sync problems trace to one of four things — an expired Google token, the wrong calendar selected, a timezone mismatch, or Google events not marked "busy." Walk through this checklist before contacting support.
  3 min
• Manage your waitlistWhen your schedule is full, the AI can add patients to a waitlist with their preferences (provider, day, time). When a matching slot opens, FrontDesk sends a time-limited offer — first to accept gets the slot. Average waitlist fills 2–3 same-week cancellations per month per provider.
  3 min
• Set holiday closures & special hoursHoliday closures let you mark specific dates as closed so the AI stops offering and booking slots on those days — across phone, chat, and online booking. Manage them under Settings → Locations → Holiday Closures. Common US holidays are suggested automatically, and each location can have its own schedule.
  1 min
• Set up AI chat bookingAI chat booking is an embeddable chat widget that answers questions and books appointments right on your website — using the same services, availability, and rules as your phone AI and booking page. Configure it under Online Booking → AI Chat, then paste one script tag into your site. It's a paid feature (Pro and above).
  2 min
• Confirm upcoming appointmentsThe Confirmations page shows the confirmation status of every upcoming appointment — confirmed, declined, pending, or no response — so you can see your day at a glance and act on the gaps. Automated reminders go out by SMS, email, or voice on the timing you set, and patients confirm by reply. You can also confirm, reschedule, or waitlist any appointment by hand.
  1 min
• Your provider scheduleProviders get a personal My Schedule screen that shows just their own appointments — not the whole practice calendar. See at-a-glance counts for today, this week, and how many are still pending confirmation, page through days, and read your appointments grouped into morning, afternoon, and evening. You can also copy a private calendar-subscribe link to see your FrontDesk schedule inside Google Calendar, Apple Calendar, or Outlook.
  1 min