The Reviews tool turns satisfied patients into public reviews without any manual work. After a visit, FrontDesk can ask the patient for feedback and send them to the review site you care about most.
Open it from Engage → Reviews.
How it works
- A patient finishes an appointment.
- FrontDesk sends a review request (based on your settings).
- The patient rates their experience.
- Happy patients are pointed to your public profiles; less-happy feedback stays private so you can make it right.
Set it up
In the Reviews settings you can:
- Add your platform links — Google, Yelp, Facebook, and Healthgrades. Paste the direct link to each profile you want to grow.
- Turn on automatic requests and choose when they send after an appointment.
- Set a positive-rating threshold — the score at or above which a patient is routed to public reviews.
Track your reputation
The page shows your key numbers at a glance:
- Requests sent — how many patients you've asked
- Response rate — how many replied
- Average rating — your trend over time
Good to know
- More reviews, more calls. A strong Google rating is one of the biggest drivers of new-patient calls — which your AI then answers and books.
- Keep it genuine. Route requests to real patients after real visits; don't incentivize ratings, which violates most platforms' policies.