AI chat booking puts a conversational assistant on your website. Visitors can ask questions and book an appointment without picking up the phone — and it uses the exact same services, availability, and booking rules as the rest of FrontDesk.
AI chat booking is a paid feature. It's available on Pro and Elite plans. Each plan includes a monthly pool of chat sessions (500 on Pro, 2,000 on Elite). See Understand usage and overages.
Turn it on
- Open Online Booking → AI Chat.
- Toggle the assistant on.
- Fill in the basics:
- Assistant name — what the widget introduces itself as (e.g., "Sunny").
- Greeting — the first message a visitor sees.
- Launcher text — the label on the chat button.
- Tone & instructions — how it should sound and any rules ("always offer the earliest slot," "mention we validate parking").
- Fallback message — what it says when it can't help.
- Click Save.
Custom instructions are pre-filled from your business type, so the assistant already speaks in the right terminology (patients vs. clients vs. pet owners). Edit them anytime.
Customize the look
On the same page:
- Primary color — matches your brand.
- Position — bottom-left or bottom-right, with optional side/bottom offsets so it doesn't cover other buttons.
- Logo — toggle your booking logo on or off in the chat header.
- Collect insurance — optionally ask for the visitor's insurance during booking.
A live preview shows the widget on a mock site as you edit.
Add it to your website
-
On the AI Chat page, copy the embed snippet. It looks like:
<script src="https://book.frontdesk.care/chat-widget.js" data-frontdesk-chat="your-slug" async></script> -
Paste it into your website just before the closing
</body>tag — on every page you want the chat to appear. -
Publish your site. The launcher button shows up in the corner you chose.
The widget loads in its own isolated frame, so it won't clash with your site's styles. On phones it expands to fill the screen when opened.
Review conversations & teach it
Open the Logs tab (Online Booking → AI Chat → Logs) to read past conversations. Each transcript shows the full exchange and whether it ended in a booking.
The assistant can also learn from real chats:
- On the AI Chat page, use Find suggestions.
- FrontDesk mines recent conversations for good answers it didn't have.
- Approve the ones you like — they're added to your knowledge and reused on future chats (and by your phone AI). Dismiss the rest.
Good to know
- Same rules everywhere. Only services you've marked bookable online are offered, and lead-time, cancellation, and holiday-closure rules all apply. See Set up online booking.
- Knowledge is shared. The assistant answers from your Custom Knowledge and accepted insurance.
- It's safe by design. Messages are moderated and length-limited, and conversations have per-session caps to prevent abuse.