FrontDesk connects to Practice Fusion through its FHIR API to copy your patient directory into FrontDesk. The AI receptionist uses it to recognize returning callers by phone number.
What this integration does, and doesn't do
- Reads patient name, phone, email and date of birth (read-only, one-way).
- Does not read or write your Practice Fusion calendar. Appointments the AI books live in FrontDesk's own calendar.
- Never changes anything in your Practice Fusion account.
Before you connect
Sign in to Practice Fusion as an administrator and authorize the FrontDesk AI Receptionist app for your practice when prompted. If you don't see the prompt, contact FrontDesk support and we'll help you trigger it. Then copy your Practice ID (also called the Practice GUID).
Connect Practice Fusion
- Open Settings → Integrations. Practice Fusion is under Practice Management & EHR.
- Click Connect on the Practice Fusion card. The Practice Fusion panel opens.
- Click Connect in the panel.
- Paste your Practice ID (Practice GUID). Optionally change Sync frequency (minutes) (60 by default, minimum 15).
- Click Connect to save.
You may briefly see Finishing setup while FrontDesk completes Practice Fusion approval for your practice. Syncing then starts by itself.
How syncing works
- The first sync imports your existing patients; after that FrontDesk checks for new and updated patients on your sync frequency.
- Sync now pulls immediately. The panel shows when the last sync ran and how many patients it created or updated.
- The status tag reads Connected, Pending first sync, Needs attention or Disconnected.
- Edit changes the Practice ID or sync frequency.
Disconnecting
Click Disconnect on the Practice Fusion panel and confirm. Patients already synced are kept in FrontDesk; future syncing stops.