FrontDesk is an AI receptionist for healthcare and service practices. It answers your phone in a natural-sounding voice, books and reschedules appointments on your calendar within your hours and rules, texts confirmations and reminders, and logs every call with a summary and transcript, 24 hours a day.
What it does on a call
When someone calls a number connected to FrontDesk, the AI:
- Greets the caller with your greeting and the voice you chose.
- Works out what they need: a new appointment, a change, a question, a message.
- Finds their record by phone number, or starts a new one for a new patient.
- Books, moves or cancels against your calendar, respecting your hours, providers and services.
- Texts a confirmation after a booking.
- Hands off to a person when asked or when it is out of its depth: it transfers the call or takes a message, depending on your settings.
Afterwards the call is in Call Logs with an AI summary, the transcript, any appointment it made, and the recording if call recording is on.
What else is in FrontDesk
- Schedule: calendar, appointments list, confirmations and waitlist.
- Texting: appointment reminders (every plan, Free included) and a two-way text inbox (paid plans), after carrier registration.
- Online booking and Web Chat: a booking page and a chat assistant for your website.
- Campaigns: outbound AI calls for recalls and reminders.
- Patients: records, recall lists, documents and forms.
- Payments: card payments, invoices and payment plans.
- Client portal, and on Pro and above telehealth video visits and AI progress notes.
- Website: a practice website and domain, on paid plans.
What FrontDesk is not
- Not a phone tree. Callers speak naturally; there is no "press 1".
- Not a generic chatbot. It knows your hours, services, providers and patients.
- Not a clinical decision tool. The AI does not give medical advice; those requests go to your team.
Where to go next
- Quickstart: from sign-up to your AI answering calls.
- Complete onboarding: the six-step setup wizard.
- Glossary: the terms used in the app.