Getting Started

Set up your FrontDesk AI receptionist from scratch — the first 30 minutes.

• What is FrontDesk?FrontDesk is an AI-powered receptionist that answers your phone, books appointments, sends SMS reminders, and follows up with patients — 24/7. It replaces or augments your front-desk staff with a friendly AI voice that speaks naturally, knows your services, and integrates with your calendar. Practices use FrontDesk to stop missing calls after hours, reduce no-shows, and free their team from repetitive scheduling work.
  2 min
• Quickstart — your first 30 minutes with FrontDeskAfter signing up, you'll create a practice, pick a phone number, choose your AI's voice and greeting, set business hours, and place a test call. Most teams are live in under 30 minutes.
  3 min
• Your first test call — what to expectOnce your number is purchased and your voice is picked, the Setup Assistant opens a live test-call panel. Call your FrontDesk number from your cell phone, try booking an appointment or asking a question, and watch the transcript scroll in real time. Most surprises in week one come from greeting wording or business-hours gaps — both fixable in under a minute.
  2 min
• Complete the onboarding wizardAfter signup you're routed to a 5-step wizard — practice info, business hours, services, AI voice, and a test call. Each step autosaves, you can skip and come back, and your AI starts answering as soon as you finish.
  1 min
• Your first week with FrontDeskThe Dashboard's Getting Started checklist walks you through four tasks — connect a phone number, configure the AI, run a test call, and invite your team. Healthcare orgs get one extra task to sign their BAA. Most practices finish in under an hour.
  1 min
• Glossary of phone, SMS, and AI termsA reference card for the alphabet soup of telecom and healthcare compliance — A2P, BAA, CNAM, DID, FOC, PHI, STIR/SHAKEN, and more. Bookmark this page.
  3 min