Domains bought in Online Booking → Domains are registered, pointed at your website and renewed for you, so there is little to configure. When something does look wrong, it is almost always one of the situations below. Each domain has its own card on that page with a status tag next to the name.
Still registering
While the registrar works, the card shows Registering (or briefly Checking out while payment is taken). Registration usually takes a few minutes. The Domains page keeps checking on its own while you have it open, and Check status asks right away. If it still says Registering after an hour or so, contact support with the name. If the registrar declines the name, the card shows Failed with the reason and the charge is refunded automatically.
The website doesn't load at the domain
- Look at the domain card. Connected to your website or Redirects to … means it is set up. Active means it is registered but not pointed anywhere; click Connect to website (or Redirect to website). If there is no website yet, the card says so and links to Website.
- Give DNS up to an hour after connecting. The first visit to the new address can also take a few seconds while the security certificate is issued.
- Try both www.yourdomain and yourdomain. If the address without www could not be pointed at the site, the card shows a note saying so and that the www address works.
- Try from a phone on mobile data. Office networks often cache an old lookup for a while.
- Make sure the website itself is published (Online Booking → Website). A connected site that has never been published shows a "coming soon" placeholder instead of your pages.
A domain bought elsewhere: www works, the address without www does not
On Online Booking → Website → Domain, look at the line for the address without www. Not pointed here yet means its A record is missing or points somewhere else (often the registrar's parking page). Add the A record the tab shows (host: the bare name, value: the address listed), remove any other A records for that name, then click Verify now. Some registrars cannot hold an A record at the top of a domain; use their forwarding to send the bare name to your www address instead.
A registrar notice, or the domain suddenly stopped working
Registrars must confirm the registrant's email address. If the link in the email from Amazon Registrar is not clicked within 15 days, the domain is suspended until it is. The card shows a reminder while verification is pending, and turns red if the link expired unclicked.
- Click Resend email on the card and click the link in the new message. If the address was already verified, you see "Already verified; nothing to do."
- If the address on the card is wrong or nobody reads it, click Edit contact, correct the email and click Save contact. A fresh verification message goes to the new address, and it too must be clicked within 15 days.
A renewal failed
Renewals are charged to your card on file about five weeks before the expiry date, a few days before the registrar renews the domain. If the charge fails you get an email ("Action needed: we could not renew …"), the card shows the error, and FrontDesk tries again the next day. After three failed attempts, or when the registrar's renewal is too close for another try, auto-renew is switched off, the card says "We could not collect the renewal payment, so auto-renew is off," and you get an email with the expiry date.
Update the card in Settings → Billing, then switch Auto-renew back on on the domain card; the charge runs on the next daily pass. Do this well before the expiry date on the card. After a domain expires, the website goes back to its FrontDesk address and the name can be registered by someone else.
A redirect isn't redirecting
The card for the second domain must read Redirects to …. If it reads Active, click Redirect to website. Then allow up to an hour for DNS. Redirects keep the path, so an old link to /services still lands on your services page.
Email records won't verify
Set up sending (on the domain's DNS & email panel, Pro plans and above) writes the email authentication records immediately, but the email provider checks them on its own schedule. Wait an hour, then click Check records in Settings → Email. If it still fails after a day, open the domain's DNS & email panel and confirm three CNAME records marked Email are listed under DNS records.
For Google Workspace or Microsoft 365 mailboxes, the provider buttons on the same panel add the MX and SPF records (plus autodiscover for Microsoft 365); mailbox creation happens in the provider's console. If the provider asks you to prove ownership with a TXT record, paste its value in Verification code (optional) when you add the records, or add it yourself under DNS records.
Still stuck?
Contact support with the domain name and what the card shows.