Domains bought in Settings → Domains are registered, pointed at your website and renewed for you, so there is little to configure. When something does look wrong, it is almost always one of the situations below.
Still registering
Registration normally takes a few minutes and occasionally up to an hour. The Domains page checks on its own while you are on it; Check status asks right away. If it stays on Registering for more than a few hours, the registrar is holding the name for review. Contact support with the name; a registration the registrar declines is refunded automatically and the card shows Failed.
The website doesn't load at the domain
- Look at the domain card. Connected to your website or Redirects to … means it is set up. Active alone means it is not; click Connect to website (or Redirect to website).
- Give DNS up to an hour after connecting. The first visit to the new address can also take a few seconds while the security certificate is issued.
- Try both www.yourdomain and yourdomain. If one works and the other does not, the card says so under the domain name.
- Try from a phone on mobile data. Office networks often cache an old lookup for a while.
- Make sure the website itself is published (Settings → Website). A draft site has nothing to show at any address.
A registrar notice, or the domain suddenly stopped working
Registrars must confirm the registrant's email address. If the link in the email from Amazon Registrar is not clicked within 15 days, the domain is suspended until it is. The card reminds you while this is pending, in red once the link has expired.
- Click Resend email on the card and click the link in the new message. The domain is back within minutes.
- If the address on the card is wrong or nobody reads it, click Edit contact, correct the email, and a fresh verification message goes to the new address.
A renewal failed
Renewals are charged to your card on file about six weeks before the expiry date. If the charge fails you get an email, and FrontDesk retries once a day. After three failures, or when fewer than ten days remain, auto-renew is switched off and you get a final notice.
Update the card in Settings → Billing. If the domain card shows auto-renew off, switch it back on; the charge runs on the next daily pass. Do this before the expiry date on the card. After a domain expires, the website goes back to its FrontDesk address and the name can be registered by someone else.
A redirect isn't redirecting
The card for the second domain must read Redirects to …. If it reads Active, click Redirect to website. Then allow up to an hour for DNS. Redirects keep the path, so an old link to /services still lands on your services page.
Email records won't verify
Set up sending (DNS & email panel) writes the three authentication records immediately, but the email provider checks them on its own schedule. Wait an hour, then click Check records in Settings → Email. If it still fails after a day, open the domain's DNS & email panel and confirm three CNAME records marked Email are listed; if they are missing, click Set up sending again.
For Google Workspace or Microsoft 365 mailboxes, the records FrontDesk writes are the MX and SPF; mailbox creation and any extra verification happen in the provider's console. If the provider asks for a TXT record you did not add, add it under DNS records on the same panel.
Still stuck?
Contact support with the domain name and what the card shows. Support can see the registrar's status for the domain directly.