Built for Physical Therapy clinics
Turn physical therapy phone calls into booked sessions
Stop losing patients to voicemail and hold music. FrontDesk handles new patient intake 24/7, so every caller gets ready before they arrive.
The Problem
Why physical therapy clinics need new patient intake
These challenges cost clinics thousands in lost revenue every month.
Referral details get lost in intake
Without capturing the referral and diagnosis up front, the evaluation stalls on missing paperwork.
Insurance and visit limits surface late
Authorization and visit-cap details discovered at check-in delay the start of care and create billing headaches.
Paper intake slows the evaluation
New patients filling forms in the waiting room cut into valuable evaluation time.
The Solution
How FrontDesk handles new patient intake
AI-powered new patient intake built specifically for physical therapy clinics.
patient calls your clinic
Whether during business hours or at midnight, the AI answers instantly and begins the new patient intake process.
AI handles the process
Through natural conversation, the AI manages every step of new patient intake specific to your clinic's protocols.
session booked or action taken
The process completes with a booked session, captured information, or appropriate routing - all in under 2 minutes.
Your team is notified
Staff gets instant notifications with full context, so they can follow up on anything that needs personal attention.
In their words
What physical therapy patients ask during new patient intake calls
PT starts with an evaluation, and a complete intake makes it count. AI captures the referral, insurance and visit limits, and the injury details, then texts your forms — so the therapist is prepared and the patient starts treatment without paperwork delays.
Do I need a referral for my first visit?
Can I fill out the intake forms before I arrive?
What should I wear or bring to my evaluation?
How many visits does my insurance cover?
Hear how it sounds
A real new patient intake call — then try it yourself
See how your AI receptionist speaks with a patient, then enter your number and it'll call you live in seconds.
Prefer to hear it live?
Enter your number and our AI receptionist will call you right now — experience a real physical therapy session call firsthand.
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Before vs After
What changes when you add FrontDesk
See the difference AI-powered new patient intake makes for your clinic.
Run the numbers
How much front-desk time AI intake saves
Estimate the staff hours you reclaim each month.
Front-desk hours saved per month
Time saved by collecting intake and insurance before the session.
Illustrative estimate based on typical physical therapy benchmarks. Your numbers will vary.
Key Features
New Patient Intake features for physical therapy clinics
Purpose-built capabilities for your clinic's specific needs.
24/7 New Patient Intake
AI handles new patient intake around the clock - no gaps, no voicemail, no delays.
PT Clinics-Specific
Configured with physical therapy clinics-specific terminology, protocols, and best practices.
Instant Notifications
Your team gets real-time alerts for every completed new patient intake action.
Is this you?
Is FrontDesk right for your physical therapy clinic?
If any of these sound familiar, new patient intake with FrontDesk is built for you.
FAQ
New Patient Intake for Physical Therapy - Common Questions
Everything you need to know about AI-powered new patient intake for your clinic.
The AI gathers essential information including contact details, insurance information, reason for visit, medical history highlights, and preferred appointment times - all customizable to your practice's specific intake requirements.
Yes. All data collected during AI intake calls is encrypted with AES-256, transmitted securely, and stored in HIPAA-compliant systems. We provide a Business Associate Agreement (BAA) with every account.
Yes. After the initial call, the AI can text patients a link to your digital intake forms, allowing them to complete detailed paperwork before their first visit.
When new patients arrive, your staff already has their information pre-populated. This eliminates the 15+ minute check-in process and lets your team focus on welcoming patients, not processing paperwork.
Explore More
More AI use cases for physical therapy clinics
Discover other ways FrontDesk can help your clinic.
Missed Call Recovery
for Physical Therapy
After-Hours Answering
for Physical Therapy
Appointment Scheduling
for Physical Therapy
New Patient Intake for other industries
Ready for AI-powered new patient intake?
Stop losing patients and revenue. Let FrontDesk handle new patient intake for your physical therapy clinic - 24/7.
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