When a call doesn't get through, whether it rang out, hit a busy line, or failed to connect, it shows up here so someone can close the loop. Missed callers are often ready-to-book patients; a quick call back turns them into appointments.
Open the missed calls list
Open Call Logs in the left navigation and choose the Missed calls tab. The number on the tab, and the line under the page title, is how many missed calls still need follow-up.
The list shows inbound calls that were missed, not answered, busy, or failed, newest first. Use Search by phone or caller to find one, or click Filter to pick a date range.
Work the list
- Call back opens a quick call with the number already filled in.
- Mark followed up (the check button) records that you handled it. The row stays in the list with the check marked Followed up, and the count goes down.
- Click a row to see the call's details, including the caller, time, and any AI summary or transcript.
Missed and unanswered calls that still need follow-up also appear on your Tasks list as Missed call. Marking one done there counts as following up here too.
A simple daily habit
The text FrontDesk sends a caller it missed ("Hi, you just tried calling …") appears in their Inbox thread, marked automated, so you can see what they were told before you call back.
Clear the missed calls count once or twice a day. Between this list, your voicemails, and the call recordings and transcripts, every caller who didn't get fully handled has somewhere to be seen, and someone to bring them back.