FrontDesk + AVImark: Modernize Your Veterinary Front Desk
Bring AI-powered phone handling to your AVImark practice. FrontDesk answers calls, books appointments into your AVImark schedule, and greets pet owners by name — all without adding staff.
How FrontDesk Works with AVImark
Covetrus AVImark is a trusted veterinary practice management system used by thousands of clinics. FrontDesk integrates with AVImark to give your AI receptionist access to your schedule and client records, enabling automated appointment booking, client recognition, and after-hours call handling.
What's Supported
Connect AVImark in 4 Easy Steps
Install Bridge Agent
Install the lightweight FrontDesk bridge agent on your AVImark server. It establishes a secure connection without modifying your AVImark setup.
Sync Practice Data
FrontDesk imports your provider schedules, appointment types, species categories, and client contact preferences from AVImark.
Set Veterinary Protocols
Define emergency triage rules, after-hours handling, new client workflows, and species-specific scheduling preferences.
Go Live
Route your phones to FrontDesk and your AI receptionist starts handling calls with full AVImark access.
Why AVImark + FrontDesk
Extend AVImark to the Phone
AVImark manages your practice data. FrontDesk manages your phone. Together, pet owners experience seamless service whether they call at 2 PM or 2 AM.
Reduce Staff Burnout
Veterinary support staff are stretched thin. FrontDesk handles routine scheduling calls so your team can focus on in-clinic patient care.
Capture After-Hours Revenue
Pet emergencies don't wait for business hours. FrontDesk answers after-hours calls, triages urgency, and books next-day appointments into AVImark.
Client Retention
Proactive vaccination and wellness reminders synced from AVImark keep pet owners engaged and reduce appointment lapses.
“We've used AVImark for 15 years and were worried about adding new tech. FrontDesk was painless — it connects to our AVImark data and handles calls better than we expected.”
AVImark Integration FAQ
FrontDesk uses a secure bridge agent that reads and writes through AVImark's data layer. All changes are logged and limited to appointment and client contact operations you authorize.
Yes. FrontDesk reads your AVImark species list and knows which providers see which species. It books exotics, pocket pets, and large animals into the correct slots.
FrontDesk continues answering calls and queues appointment requests. When AVImark reconnects, pending bookings sync automatically and your staff is notified.
Covetrus continues to support AVImark. FrontDesk integrates with the current version and will adapt to any future Covetrus migration paths if applicable.
Yes — if you manage boarding and grooming schedules in AVImark, FrontDesk can book those service appointments alongside medical visits.
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