FrontDesk + Open Dental: Your Practice, Always Answering
Leverage Open Dental's powerful open API with FrontDesk's AI receptionist for seamless appointment booking, patient management, and after-hours coverage.
How FrontDesk Works with Open Dental
Open Dental's robust API makes it one of our deepest integrations. FrontDesk has full read/write access to your schedule, patient records, treatment plans, and recall lists. The AI handles complex scheduling logic including multi-provider coordination, operatory management, and time-block preferences.
What's Supported
Connect Open Dental in 4 Easy Steps
Generate API Keys
Create an API key in Open Dental's eServices module. One click to authorize FrontDesk access.
Auto-Configure
FrontDesk scans your Open Dental database to detect providers, clinics, appointment types, operatories, and scheduling preferences.
Set Business Rules
Define which appointment types the AI can book directly vs. which need staff review. Configure procedures, time blocks, and new patient workflows.
Activate
Route your phones to FrontDesk and start receiving AI-handled calls with full Open Dental integration.
Why Open Dental + FrontDesk
Deepest Integration Available
Open Dental's open API gives FrontDesk more granular access than any other PMS, including operatory management, treatment planning, and insurance verification.
Smart Operatory Selection
FrontDesk understands which operatories are available for which procedures and providers, preventing scheduling conflicts automatically.
Treatment Plan Follow-Up
Automatically reach out to patients with unscheduled treatment plans via call or text, synced directly from Open Dental records.
eServices Enhancement
FrontDesk works alongside Open Dental eServices to provide a complete patient communication layer — voice, text, and email.
“We chose Open Dental specifically for its open API, and FrontDesk takes full advantage of it. The integration is rock solid — our AI books 60+ appointments a week with zero errors.”
Open Dental Integration FAQ
Absolutely. FrontDesk uses Open Dental's official API (not direct database access), so it works with all Open Dental versions that support the API — which includes all current versions.
Yes, FrontDesk fully supports Open Dental's clinic management system. Each location can have its own phone number, greeting, and scheduling rules while sharing a unified AI training.
FrontDesk reads your operatory assignments and knows which ops are available for which providers and procedures. It schedules into the correct operatory automatically.
Yes, FrontDesk integrates with both self-hosted and Open Dental Cloud deployments through the standard API.
Yes — FrontDesk can read treatment plans to answer patient questions about recommended treatments and help schedule follow-up appointments for planned procedures.
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